Will entry of a new keycode add a year, or start a new year losing the rest of my current licence?
I have a 3-seat licence which will end in a couple of weeks' time. I have a new keycode for the 3-seat product which I assume should renew my licence for another year. If I enter the code before the end of the current period, will this ADD a year to my current licence, or simply start a new year at that point, thus losing the remainder of my current licence?
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While it is sometimes cheaper to purchase a new key code rather than renew the existing one, renewing does make things a good bit easier. Here is something I just posted earlier on another thread with about the same question, so I have copied it here a I think it will answer your questions.
Dealing with Old Key Code data and Days. You said you have days remaining on your old key code. Those will not automatically be added to the new key code. You will want to submit a Trouble Ticket for the following:
I hope all of this helps and I apologize if it is confusing in any way... Let us know if you have any questions.
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I'm pretty sure doing that will cost me the remaining days on the old license so I guess I will have to wait till it expires before activating the new key.
They never said anything about adding the new key to extend the subscription. 😞
I am a little surprised at that... as the request is a fairly common one and usually is accomodated. Let's have another look at this if you do not mind.
NOTE: If your existing Subscription is a Best Buy Subscription, even if the new key code is also a Best Buy version key code, the time on the licenses CANNOT be added together for any reason.
So those of us who decide to purchase the year licenses for the best price available basically need to keep getting bothered by the expiration popups until it actually expires even if we already payed for another year, and then input the new key.
I am not entirely sure why this process has not been made any easier to your users, it is a pitty because this is a great anti virus but it is too much hassle so I will be looking for something else next year.
Welcome to the Community Forums.
I have to say that I am surprised about what you say that Support was unable to do...they usually manage to do this for users.
In response to your point about purchasing a new license to getthe best price...well, there is a renewal mechanism and it is the user's choice as to whether to follow this or to purchase a new license. That is how things work although I do believe that Webroot may be reviewing this situation...but don't quoote me on that.
Perhaps ? could investigate this particular case for the OP and see what the underlying issue is re. this usually acceded request? ;)
I know there is a renewal option but frankly it seems the price is much higher than what I have been able to get it on Amazon that is why I went this route.
And given that you use Complete I would export any crendentials saved in Password Manager so ghat once the ndw keycode is active then you can import these back into the Password Manager under your new keycode, etc. That is quite important to do if a Password Manager user.
Now that I see reviews there on Amazon seems other people have had issues with the cumbersome approach to renew via a new product purchase, I just hope the thing I see mentioned about expiring popups even after activating the new key doesn't happen to me.
They should be able to do that.
Yes as previous poster I am too quite happy with the service, I just wished these kind of things were more standardized, it would save everyone including customer support trouble.
Also I am not sure why I couldn't do this with my CS ticket, I sent two messages with the same reply that it couldn't be done, so if manual will still be the only way in the future at least everyone should be aware of it.