windows 10

  • 14 November 2014
  • 61 replies
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61 replies

Userlevel 5
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@I would gladly do that. Can you provide support page link.
And since installation of WSAC I am getting constant BSOD with error
SYSTEM_SERVICE_EXCEPTION (ntfs.sys)
There is a mention about webroot here.
 
Also explorer became slow.
Userlevel 7
Badge +56
Would you mind contacting support with this one so that they can gather the logs and see what is going on?
Userlevel 5
Badge +24
Well I tried redownloading WSAC installer and still getting same error.
I got a new machine and thus decided to turn my old one (which is still a very powerful one as per sepcs on my signature :p) into a windows 10 test machine. So it is a fresh installation of latest build 9926 on a real hardware environment and WSAC isone of the first few applications I tried to install.
 
Update: Tried downloading installer again with a renamed file (wsainstall_2.exe) using Firefox inbuilt download from http://anywhere.webrootcloudav.com/zerol/wsainstall.exe and now it works!! (Even with UAC turned on)
I had downloaded using Internet Download Manager earlier.
 

Userlevel 7
Badge +56
@ wrote:
@ wrote:
and @ I don't know what he's using?
 
VMware Workstation 11
---------------
@ 
try:
Type GPEDIT.MSC in start menu search box or run and press enter.
Navigate to:
User Configuration -> Administrative Templates -> Windows Components -> Application Compatibility

Double-click on Turn off Program Compatibility Assistant.
 
 
I'm still on VMware Workstation 10 and it works fine! Good one Petr!

 
Daniel ;)
 
EDIT: Mine says!!!!!! And I never made any changes so @ & @ try what Petr posted.
 


 
 
Userlevel 7
Badge +56
@ wrote:
I had the same compatibility error message as noted here, after the Windows 10 upgrade to Build 9926 today.  Adjusting UAC did not resolve the issue.  So, out of curiosity, I tried re-downloading the installer and, even though it is the same name and size as the previously downloaded installer, the newly downloaded one worked without issue.  Hopefully someone else will be able to resolve their compatibility issue similarly.
Hello and Welcome to the Webroot Community!
 
Yes but it's a Windows 10 Preview issue not WSA and WSA is not Officially supported on Win 10 Preview. And thanks for the info!
 
Daniel 😉
I had the same compatibility error message as noted here, after the Windows 10 upgrade to Build 9926 today.  Adjusting UAC did not resolve the issue.  So, out of curiosity, I tried re-downloading the installer and, even though it is the same name and size as the previously downloaded installer, the newly downloaded one worked without issue.  Hopefully someone else will be able to resolve their compatibility issue similarly.
Userlevel 7
Badge +52
@ wrote:
and @ I don't know what he's using?
 
VMware Workstation 11
---------------
@ 
try:
Type GPEDIT.MSC in start menu search box or run and press enter.
Navigate to:
User Configuration -> Administrative Templates -> Windows Components -> Application Compatibility
Double-click on Turn off Program Compatibility Assistant.
 
 
Userlevel 7
Badge +56
I'm using VMware Workstation so I create Virtual Machines and every Build I have to uninstall WSA and after the update I install WSA again so I don't know what's going on? https://www.vmware.com/products/workstation/features.html and @ I don't know what he's using? And @ Sherry has it working with the Builds before as she hasn't had a chance to install Win 7 Build 9926 and I think she is using the free version of VMware Player if you like try that! https://my.vmware.com/web/vmware/free#desktop_end_user_computing/vmware_player/7_0
 
Daniel 😞
Userlevel 5
Badge +24
How did you manage to get it done. I am installing build 9926 fresh on the system for first time trying Windows 10. Did you update to this build with Webroot already Installed?
Maybe the issue is with this build?
 

Userlevel 7
Badge +56
It's a Win 10 Preview issue I have looked at the Windows Community and seen nothing about this issue! What happens if you click Get Help Online?
Userlevel 5
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Doesn't seem to work for me.
Userlevel 7
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Sounds good as I would like to know.
 
Thanks,
 
Daniel
Userlevel 5
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No I havent disabled it. Will try that and update TH
Userlevel 7
Badge +56
Do you have UAC disabled? It installs fine here and I have not had any issues with any of the Win 10 Preview Builds and I have Build 9926 installed! So I can't reproduce this issue.
 
Daniel
 

Userlevel 5
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I am not able to install on build 9926
Userlevel 7
Badge +52
WINDOWS 10 TECHNICAL PREVIEW Build 9926 64-bit
 
it`s ok
 


scan log sent to the support
During installation of Windows 10 technical preview Webroot was uninstalled. I am unable to install it due to the program compatibility assistant.
 
 
 

Userlevel 7
Badge +56
One thing I have to mention and have not tested it. I always turn off UAC and reboot on my PC's and VM's so you might want to try that! I personally have no use for UAC but it is good for 99% of users but some of us Advance users don't use UAC so it's just a thought to try and please let us know! And again Win 10 is not officially supported by Webroot but many of us have it installed on Win 10 Preview.
 
Just in case you don't know how to turn off or disable UAC: http://technet.microsoft.com/en-ca/library/cc709691%28v=ws.10%29.aspx
 
Thanks,
 
Daniel 😉
Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
As I said I have in running WSA on both 32bit & 64bit of Windows 10 Preview and still on Build 9879 without issues for many weeks so you can do as Baldrick said above contact support or try to get it installed. Are you hooked up to the Internet when installing as it needs to be and do you have a valid keycode? See my SnapShot below and notice the Build and today's date the 17th.
 
Thanks,
 
Daniel ;)
 

Userlevel 7
Hi  stargazy
 
Welcome to the Community Forums.
 
As I think that has been already said Windows 10 is and will not be officially supported by Webroot until it is officially released by Microsoft (expected at the end of the year now)...so you use/try it at your own risk.
 
What yo can always try, but there is no guarantee that they will be able to help, is to Open a Support Ticket to let Support know...having said that I would not be surprised if the response as per the above.
 
Regards, Baldrick 
Has this been resolved?  I am on build 9879 on a clean install and am getting the compatibility error message as well when trying to install.
Userlevel 7
Badge +37
Hi,
 
I am agree with both Shawn ,
 
contact with support .
 
Although now is very early for use windows 10 .
 
Amir
 
Userlevel 7
Badge +56
Best to contact support and they can get the logs to our escalation folks.
Userlevel 7
Badge +56
@ wrote:
Yes, odd's the word. 
 
I just spun up 2 VMs this evening, both 64-bit.  One is a clean install of 9841, then upgraded to 9879.  The second is a clean install of 9879.  They both block wsainstall.exe.  The version of wsainstall I'm getting from my account portal is 8.0.6.28.  Is it possible that a different installer version works whereas this one doesn't?  Both of the those VMs use a different Live account, so it's not limited to that one Live account.
No it's the same installer unless it's a Best Buy Sub from Geek Squad then you get it from here: http://www.webroot.com/us/en/home/products/geeksquad-dl
 
And I did a clean reinstall as every Win 10 Build Update it tells you to uninstall WSA then after the new Build is installed I install WSA again without issues I would say to contact support but since Win 10 Preview is not supported till it's released.maybe @ can give you some advice?
 
Daniel
Userlevel 7
Badge +56
There must be something setup differently on your installs of Windows then?  Perhaps there are settings for the PCA?

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