Best answer by MikeRView original
Hello everyone.It's been awhile.I noticed while navigating to www.adobe.com that i now get a notice saying the site contains malicious content and then the buttons to block or allow.I opted to just close the window to be safe.Has anyone else encountered this issue?Thanks for your time
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Thank you for bringing this to our attention! We are now looking into this and will update you as soon as possible. Thank you for your feedback!
Social Online Support Engineer
I hope it will end up in a FP because I entered this website eventually via Opera which is unfortunately not supported yet by WSA web shield. On adobe web there are a lot of flashs so maybe some of them waked up WSA. OK wil see ...
In this relation can you Mike or someone else from Webroot explain in case of missing web shield protection for Opera what module of WSA protection secures me against nasties which might be waiting to penetrate into a PC on a hacked webpage (let's fancy adobe web would be really infected)?
Thanks & regards,
Regarding your first question about whether or not it will be a False Positive or not. I think this issue would be fixed on both of your machines by uninstalling and reinstalling and then "Not Importing Previous Settings" because it should not be found as malicious and the un/re is needed to clear out your local database.
1. Open your Start menu.
2. Click Programs or All Programs, then navigate to the Webroot SecureAnywhere folder.
3. Under Webroot SecureAnywhere, open the Tools folder, then click Uninstall Webroot.
4. Click Yes and follow any prompts that appear.
It is not necessary to reboot your computer after uninstalling Webroot. To reinstall, click the link below to download the latest installer.
1. Save the file to your desktop.
2. Double-click "wsainstall.exe" to run the installer.
3. Enter your keycode when prompted.
4. Click Agree and Install.
5. If asked "Would you like to automatically import the settings that were used in your previous installation?", click No. Webroot SecureAnywhere reinstalls itself.
As far as using unsupported browsers such as Opera the hueristics would come into play in the case that there were nasties and malicious threats on the website you were accessing.
Please let me know if the uninstall/reinstall without importing previous settings works.
Social Online Support Engineer
Thx for the fast response. Nevertheless the issue has solved itself. After your message I tried again to go on adobe.com and now I got there without WSA warning and I could surf over the web without problems. So no need to reinstall.
I may have however explanation. If I wrote that adobe.com was labelled by WSA since today I meant in fact since today early morning. A routine scheduled scan has run today about noon. If it was a FP Webroot may have got to know it and have whitelisted the page before my scan initiated. Would it be possible?
As regards Opera protection, glad WSA always stands by me.
Thanks & regards,
You are correct that it was a false positive and your scenario is completely possible. An update automatically gets pushed to the client when definitions are updated.
We will continue to do so!
Super, thank you for the positvie feedback and please continue to contribute the Community! :D
We're still looking into the cause of the Adobe block earlier today, but it looks so far to be a very limited event.
I'm sure the block happened for a reason.I would rather err on the side of caution and have a block at least for a short time,than to visit the site and take my chances,so the block was no big deal for me.If the adobe site either directly or indirectly had been compromised,it wouldnt be the first time,probably won't be the last.I'm very thankful that WSA has kept and will continue to keep me safe.
CatB is a Cat.
My wife is Kat (and doesn't work here).
I am Kit. :catvery-happy:
While the main Webroot site has a mobile version automatically, that's not the case for its subsections. If you go for instance to the android forum you get on the regular web page that is the same with the one you can access from PC.
Heck, I am getting the below error when trying to quote someone's post?
Actually the Webroot Community does automatically scale for mobile devices, as does the regular Support site.
If you type in "community.webroot.com" on Android or iOS devices, you should be shown the Mobile version of the Community and not the standard site. I tested this using the Dolphin Browser on Android. Most of the other sections from our website do have mobile versions as well, including our Support "Virtual Agent." Another way to access the Community on a Mobile device is to select the "Connect with US' button and then choose the Community button.
Please try it out and let me know if you still do not get redirected properly.