Your product is worthless

  • 27 March 2016
  • 3 replies
  • 1590 views

Why did I just sped $100 and my internet is still being redirected to multiple pages and not useable. I asume this is ransomware since it keeps popping up with phone number guaranteeing to fix it.  I was assured at Best Buy that all would be taken care of.  Guess your product is not as COMPLETE as you state.  I want it fixed now...or my money back.  I have alway used Symantec products, but Best Buy assured me this was the best product on the market.  What a SCAM!

 

3 replies

Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!

 

What you have is what we call a PUA and they are not Malicious so please look here and try to remove on your own and if that doesn't work Submit a Support Ticket and they will help you remove it or them! https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744

 

Thanks,

 

Daniel 😉
Userlevel 7
Badge +56
@ wrote:

Why did I just sped $100 and my internet is still being redirected to multiple pages and not useable. I asume this is ransomware since it keeps popping up with phone number guaranteeing to fix it.  I was assured at Best Buy that all would be taken care of.  Guess your product is not as COMPLETE as you state.  I want it fixed now...or my money back.  I have alway used Symantec products, but Best Buy assured me this was the best product on the market.  What a SCAM!

 

Also to get help it's easier to use honey than vinegar to get the bees. Also most of us in here are Volunteers and we don't get paid for what we do and we do this because we believe in Webroot and you can't get anything better then Webroot SecureAnywhere.........

 

Daniel

 

Userlevel 7
Badge +56
Getting support pop-ups!

 

 



 

THIS IS A SCAM!!  Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.

 

If you clicked on any links, allowed them to remote into your computer, or went to any websites please submit a Trouble Ticket ASAP.  (Now would be a good idea....)

 

If you would like more information, read on (After submitting that Trouble Ticket.....)

 

NEWS ARTICLE: Tech Support Scams are on the rise.

 

 

Microsoft never issues this type of warning or email or anything of a sort!  Please see the following link for Microsoft's official word on this:

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

 

"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.

 

Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

 

Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."

 

Also see Avoid scams that use the Microsoft name fraudulently

http://www.microsoft.com/security/online-privacy/msname.aspx 

 

 

For more information here's what the United States Federal Trade Commission has to say on the subject::

http://www.consumer.ftc.gov/articles/0346-tech-support-scams

 

"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they've detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don't need.

 

These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it's important to install security software. But the purpose behind their elaborate scheme isn't to protect your computer; it's to make money."

 

This scam is common and has been around for quite a while.  Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.

http://www.webroot.com/blog/2013/04/30/fake-microsoft-security-scam/

 

Also add a good free Ad Blocker like the ones suggested below:

 

For Internet Explorer Ad Block Plus: https://adblockplus.org/

 

For Firefox uBlock: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss or Privacy Badger: https://addons.mozilla.org/en-us/firefox/addon/privacy-badger-firefox/



 

Google Chrome uBlock: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en or Privacy Badger: https://chrome.google.com/webstore/detail/privacy-badger/pkehgijcmpdhfbdbbnkijodmdjhbjlgp

 

Thanks,

 

Daniel

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