Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,822 Topics
- 18,266 Replies
Receive Notifications WebAdvisor viruses found; Nortor 5 viruses found; Trojan.win32.generic detected
Windows 10 installedI have installed Webroot: Secure Anywhere ce 22.2After I clicked on a link to view a movie I have been receiving these message; notifications. Receiving notifications your computer is infected anti-virus updated required.Notifications received:Windows WebAdvisor: viruses found 5, your computer is infected by viruses. Click here to renew anti-virus;12:27 pm qwwnvw.smarteye.com------McAfee critical virus alert, click here to renew antivirus;1:24 & 1:25 pm qwwnvw.smarteye.com-------Trojan.win32.generic detected.;----Norton Anti-virus message: your windows 10 is infected with 5 viruses time 12:20 pm & 12:27 pm qwwnvw.smarteye.com-----Checked startups nothing found; checked add-ons could not find Web Advisor;Checked extensions could not find Web AdvisorChecked control panel for could not find McAfee; If I turn off notifications, I do not receive ant notices.Ran Webroot did not find any virsuses.
I have been a satisfied Webroot user since 2014.I renewed my subscription last year for another 3 years.But now every time I turn on my pc I get a popup:“Your New Keycode Has Been Activated” WHY?? WHAT IS GOING ON? How do I stop the popups?Is there a phone # for customer service?My old keycode from 2014 still shows when I bring up my desktop console.I have been unable to reach customer service.I did finally finally google “webroot customer support phone number”, but the number is for a scammer who told me the popup was evidence my router had been compromised and I should install UltraViewer on my PC so he could remote in and clean things up. (I hung up.)
Jusrt tried installing the new Web app you wanted me too. Now I can’t uninstall the secure anywhere app; I can NO LONGER login with my password & am I supposed to do this on all my devices as so far my phone & chromebook are screwed up!!? Please advise & solve or refund my $$. A company is only as good as their support - so far it has been a nightmare. An hour looking for answers that should have been a breeze. Joseph Quarto~ Removed Private Information, Phone Number ~ PTD
Every day it asks me to sign up for an account. I already have an account, but I can’t access it because the “forgot password” link does not work.. Also every day Windows asks me how I want to open this file, but it does not tell me what file, so I told it to use a text editor. It opened a file named program, which appeared to be an exe file. Windows complains about a file named program, which it says may keep some applications from working correctly. Clearly Webroot is AFU. Should I cancel my subscription and try a different product? I emailed support but got no response.
Hi all,The system analyse from Webroot Secure Anywhere reports f.e. a handle-leak(explorer.exe) with a system analyse from tools.Sometimes it occurs only while running a program. Running Microsoft Edge and Facebook together and closing these a scan also results in this message. After restarting the computer this is solved. How to improve my system? In my opinion these messages must be taking serious. Kind regards, Jan Florijn
Hi! I'm having an issue with Webroot where it seems to be turning itself off and on automatically.And all scans seem to be frozen or disabled, where it'll just say "0 files scanned" and processes "not scanned". The time elapses fine and continues changing as expected (1 second, 49 seconds, etc.) but nothing else changes during scanning.Last scan time and duration, on the other hand, keeps changing. It alternates between "last scan 1 day, 22 hours ago" with 4m 34s and "last scan 2 hours ago" with 2m34s duration.It only changes when I try to start a new scan or every few minutes, but keeps alternating between those two specific timestamps. (There is a third variation that now says it was last scanned <5 minutes ago, but still has the 2m34s length and still reverts to the other two)The number of total scans also keeps changing, from 1 to 3. No longer shows the 200+ scans.Next scan part of the menu alters between "Not scheduled" to "20 hours". I've also seen the phishing shield turn its
Hi,I noticed few days ago, that the “ADD PRODUCT KEYCODE”, in my consumer management console has been removed, but in the help menu still showing the same procedure for the mentioned button 🙄!!!Any ideas how to add a new keycode in the same console?Thank you all in advance!
Hi, I'm not sure how this happened but a trojan has appeared on my computer. I have webroot already installed and even with this popup that appeared webroot didn't detect this trojan. I've downloaded the Microsoft safety scanner and ran a test, it removed a different issue: "VirTool:Win32/DefenderTamperingRestore". However, the popup below is still there: This is a screenshot of my webroot scan, it didn’t detect the trojan:Please may I ask what I should do?Kind regards,Ydn10
Hey everyone,I am new to this community and I would just like to say hello and thank you in advance for any help. So here is the issue that I am having….. It seems as though webroot firewall, etc. is somehow blocking ALL smtp ports from my device. I have tried to look at some of these older articles about looking up the causes. Unfortunately I am not that tech savvy so I need a step by step list to follow. For example if I am trying to unblock port 25 or 465, etc. what do I look for in the active processes list to allow me to do such that. Again thank you very much in advance,Jason Conway
Guessing they shouldn’t be running at same time - or should they? Am using Windows 10 on PC. Do I need to uninstall the 32 bit version from 2 years ago? If I uninstall the 32 bit version, will it mess up the 64 bit version because they are sharing files?How should I proceed here please? Thank you!
When you purchase a digital copy of Webroot from Amazon do they send you a Key Code and download link? My current Webroot license doesn't expire for 2 more months and I want to wait to activate the new license until my current one expires.
Hello Everyone. I purchased a 14TB External Hard Drive. After Coping my information Into the External Drive, I noticed The company made a mistake and send me 12TB instead of 14TB. I called the Company, and they said to Delete all the Info, and send us the External Had Drive Back to us, and we shall send you the correct size. I can easily Format the Drive, but How can I Erase and totally Wipe all the In Information's Completely from the external Hard Drive.Thank you very much.
It is impossible to connect to your server to register a new key code. It appears to be working intermittently since I can register some devices and not others. Even registering for this support account did not work at first. It seems everyone at Webroot decided to take an early holiday and left no one to mind your servers. This is clearly not a way to increase your subscriber base or generate goodwill in your user community. Many of us have been wasting precious hours or OUR TIME trying to figure out what is wrong and now it seems that the problem is your server.
I have a 5-seat SecureAnyware Complete license. I loaded SecureAnywhere Complete on a new, replacement computer. When I tried to login to my Webroot account, I provided my email address and password. Then it asked me for an AUTHENTICATION CODE, NOT letters from my security code , an AUTHENTICATION CODE. Where and how do I get an AUTHENTICATION CODE? This is a screenshot of the page asking for the AUTHENTICATION CODE.
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