Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,832 Topics
- 18,302 Replies
Is there an uninstall tool for removing Webroot from my computer?
I was unable to remove Webroot software from my computers. I read there is an uninstall tool to get rid of it so it doesn't hang around like a bad virus. I saw there are a lot of complaints about not being able to get remove Webroot software. Is this intentional? I had bought a Webroot Complete upgrade, and read I should uninstall the old software before installing the new. When the uninstall did not work, I installed the CD over it on the Windows 10 computer and it seems to work and the keycode was accepted. On the Windows XP, it caused all kinds of problems and my computer made a lot of noise and I thought it was damaged. Awful! It never was able to complete a scan. I finally got the idea to just put the new keycode in program that was still on the computer after I figured out where it was located under my account with the little flower icon. Seemed to work and password manager and storage icons appeared and it did a smooth
Hi. How can I fix "Graphics Ram is Low" analysis from Webroot?
First off, after 4 months of using Webroot I will only be using it from now on. Absolutely love it. Even tested it by trying to download Pirate Bay torrents that I knew were infected and Webby didn't let them get through. However I have a question that I know will make me look like a "computer schmuck" but the truth is I am! When I ran a system analaysis on Webroot yesterday it gives me a score of 99% but it started sayIn I have a hardware problem by saying, "Graphics Ram is low which is impacting performance". I went to intel and downloaded an update for it but Webroot is still stating that. Also, my System Mehanic utility repair states everything is fine and no problems. Can someone tell me how to fix this? This is a new computer only a week old and everything about this started yesterday. Thanks and I appreciate your help! P.S. I really am not computer smart so please reply as if you were talking to a cave man. Thanks! -Bill
Constant CPU usage 30-50% on laptop (not during scans)
Hi! On my job laptop i'm constantly getting high CPU usage, somewhat crippling the machine and keeping the fans busy. This goes on for 24/7 no matter if I restart.[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/d93303f0-103e-4a4a-ab9e-421b95a0620a.png[/img] Any idea how to fix it? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/fe926efb-e482-4e0c-b976-484dcd9fa0d7.png[/img]
Controlling WRData folder size - help needed
Hello, I recently discovered that the gradually increasing size of my dive image files and decreasing SSD capacity were directly attributable to an enormous SecureAnywhere WRData folder. I contacted support and received the following response: “To start it fresh you can uninstall Webroot SecureAnywhere normally and then delete the WRData folder and restart your computer, then reinstall Webroot and there will be a new WRData folder.” I completed all steps as instructed. Between my November 20, 2013 reinstall and this post, the WRData folder has grown from a few megabytes to over 2.6 gigabytes. In comparison, the 2 day old and still growing WRData folder is roughly 4 times the size of all of my Norton Internet Security files/folder combined. The above noted : [b]Is this normal for the WRData folder or do I have a problem? [/b] [b]Is there a way to reduce the number and/or limit the size of the database files in the WRData folder?[/b] Any assistance would be greatly appreciated...
Is the File Name Warning message malware?
Is this File Name Warning message box appears when I start up malware? It reads: There is a file or folder on your computer called "C:Program" which could cause certain applications to not function correctly. Renaming it to "C:Program 1" would solve this problem. Would you like to rename it now? Then the checkboxes presented are: Don't perform this check at startup, Rename, and Ignore
PC infected with Win32.LocalInfect.2, need advice...
Hi, OK, here is the situation. This morning I was streaming the Formula 1 auto race and half way through Webroot came up with a notification that it had detected and quaranteened the file "mw4b3qqj.exe.part". I let Webroot do it's thing but then after the race I then scanned my system and Webroot came up with THREE files that were infected and it indicated that they were infected with the "Win32.LocalInfect.2" Trojan. I actuallly scanned my system only a few days ago and my system was clean. I have since studied this and found this trojan to be quite nasty. I have a few questions about this. First, it was unclear to me if all three files were infected with this trojan. Webroot listed 3 files and indicated a "Win32.LocalInfect.2" but it was unclear to me if ALL three files were infected with the same trojan. Can someone please clarify this for me? The confusing part to this is that two of the three files Webroot indicated
System Analyzer "an active process has a possible memory leak (chrome.com)"
I run scans daily on my laptop when I start up in the morning. I typically then run System Optimizer then an System Analyzer after the initial scan. I notice that if I have chrome open on a webpage when I run the System Analyzer I get the error "an active process has a possible memory leak (chrome.com)". If I don't have chrome open at the time I run the SA I never get the error. I always have a 100/100 score reguardless (yeah)! I have read the errors on this subject as they related to .exe files but I wasn't sure if the memory leak for chrome.com is caused by the same reason provided (programs on the computer incorrectly manage memory allocations). Closing and opening chrome and re-running the SA still produces the error. Jackie
Can't uninstall Webroot SecureAnywhere on Windows 10!
Secure Anywhere causing explorer.exe to use 310 mb of memory in Windows 10! Way to much! Why hasn't this problem been resolved by now? I'm irritated to all hell by Webroot right now! How can you put out a product that causes Windows 8.1 and Windows 10 to malfunction? dtouch wrote:The memory leak returns with Windows 10 x64? Running Windows 10 Pro x64 with WRSA 22.214.171.124 Yes it does but it's not WSA's fault as I said here: [url=https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Explorer-exe-using-up-to-300mb-RAM...]https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Explorer-exe-using-up-to-300mb-RAM...[/url] we just have to wait till Microsoft fixes it again. I [i][b]~snip Removed email address please don't post your email address in public snip~[/b][/i] am having the same problem again. How is it Microsoft's fault? It's their fault for certifying the Webroot program as compatible with Windows 10 when it isn't. Webroot knew about this from the windows 8.1 v
I just got iPhone, does it need Webroot protection?
I had purchased a Webroot SecureAnywhere plan that covered three of my devices: smartphone, laptop and desktop. I changed smartphones from android to iphone and was looking to put the new phone on my console. All information that I have come across seem to indicate that Webroot doesn't cover the apple products and I wanted to know if this is true? Is it necessary to protect my new phone? I see Webroot has a safe[i]browser[/i] for iphones, but I became confused if this is really necessary thing to have or just a [i]possible[/i] extra protection and if it [u]is[/u] a good thing, would it have to be a separate purchase or could it be added to my console with my other two devices. (using the same activation key they did). I hope this makes sense, I know I ramble, but I truly appreciate any information I can get on this. Thank you :D
Webroot filtering extention Firefox 77.0
Hi, Firefox updated to version 77.0 yesterday, I then checked for add on updates one of which was the Webroot filtering extension. To enable this I was asked to input keycode, however I’m left with a spinning circle on trying to register. after leaving this for over 5 minutes I closed Firefox on re-opening the icon is no longer loading,an I covered?.
Can't turn off Webroot.
Hi, I have been recently noticing my Task Manager showing my disk use is 100% and in red. I click on it to see whats using up the disk the most and it shows Webroot SecureAnywhere, I tryed to end the task and it didnt stop. I also have "Allow Secure Anywhere to be shutdown manually" Checked in. How do I shut down webroot secureanywhere? I finally gave up and went to these fourms, I cant have 100% disk usage on this all the time.
Webroot Secure Anywhere service stopped running
Hi everyone! Just encountered a weird situation on an Windows XP machine! Over a sudden - the Webroot service stopped running (WSR)! Wonder what could have caused that? Meantime will do other scans using HitmanPro, Malwarebytes anti-rootkit and so forth to see what these packages find!
I put in Webroot Secure Anywhere on my Windows 7. Immediately upon trying to use Chrome the screen went blank and a warning "WRSA.exe was terminated becaust it was deemed harmful by Active X Virus control" came on the screen from Bit Defender. I called Webroot and even with them controling to computer there was not found a way around this. I then called Bit Defender and there response was that WRSA was a collection of items and they could not access those things. So at that point I uninstalled Webroot and low and behold my Chrome access came back. Does anyone know of a solution that a person with very limited computer knowledge could use?
Security Center failed to validate caller with error DC040780.
Defender Antivirus & Weboot Security are turned offProduct: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSI60D5.tmp, command: /Install "C:\Program Files\Webroot\Core\\"Security Center failed to validate caller with error DC040780.
Webroot Security Complete on a Chromebook
I just purchased the Samsung Chromebook Plus. Since it had the google play store I decided to install Webroot Secure Anywhere. After the install I started getting notifications about the "The device administrator settings are unsafe". I can't find where I'm suppose to change this, and when I click the "Fix this now button" it just takes me back to first screen (doing this loop over and over) After this message I started having a few other things act weird (Keyboard didn't want to type. On screen keyboard wouldn't pop up to type etc). Has anyone else had this issue? Is it safe to leave things as they are for now, or does this put the device in vulnerable state, making it easier for a virus or something else to leak in? If you know of a fix that would be awesome!!
Can't uninstall Webroot (WRSVC gives access denied)
Today, Webroot CPU usage and memory spiked to 75 and 90 percent making my PC unusable. I rebooted and it got worse. I can only have 1 tab open in my browser at a time now or 1 app open. I tried everything to get rid of it and it’s only taking up more CPU and memory. Please help. Things I’ve tried:Uninstalling via Control Panel : this launches the uninstaller, but doesn't actually do anything.Running "C:\Program Files (x86)\Webroot\WRSA.exe" –uninstall: Same behavior as above.Running "C:\Program Files (x86)\Webroot\WRSA.exe" –uninstall in safe mode: This actually launched the install process asking for a valid key?Deleting "C:\Program Files (x86)\Webroot\" : says WRSA.exe is in use so it won't delete. Tried this in Safe Mode also.Killing WRSA.exe with Process Explorer AS ADMIN: access denied error.Terminating WRSA.exe with Process HackerRunning a Webroot uninstall script
How to apply a newly purchased product key code to an existing keycode that is expiring soon?
My current subscription is about to expire, so I purchased a new copy. How do I apply (or add) the days on the new keycode to the existing one? I also want to do so without losing the 20 days I still have left on the existing subscription. Thanks
webroot wants to make changes to your computer ???
Hello Everyone. In the past few days when I Turn on my computer, I see the message indicating that webroot wants to make changes to your computer do you allow that ? It is the message from the user account from window 8.1 any help please ? Thank you
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.