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adobe keyboard commands disabled

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I am unable to use keyboard commands in any Adobe software while Webroot is on. I have to turn off Realtime Shield while I am working. Does anyone else have this issue and have you found a solution. Thanks.

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Best answer by Ssherjj 28 June 2020, 20:04

Hello @eklektos 

Welcome to the Webroot Community, 

Can you right click Webroot in the upper right hand side of your screen and try turning off Mac Secure keyboard entry mode? - listed in the drop down menu.

Hope this helps?

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Ssherjj
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Userlevel 7

Hello @eklektos 

Welcome to the Webroot Community, 

Can you right click Webroot in the upper right hand side of your screen and try turning off Mac Secure keyboard entry mode? - listed in the drop down menu.

Hope this helps?

Sherry - Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 (2004) / Mac OS X El Capitan (10.11.6) W 10 & (VM:15) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8), iPad 6th Generation v13.2.3 -Webroot Beta Tester, Security
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Yahoo! That did it. Thank you.

Ssherjj
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Userlevel 7

Hello @eklektos ,

Awesome! Thank you very much for letting us know as it will certainly help others in similar circumstances. 

Have a great day!😊

Sherry - Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 (2004) / Mac OS X El Capitan (10.11.6) W 10 & (VM:15) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8), iPad 6th Generation v13.2.3 -Webroot Beta Tester, Security

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