We've received a new 2017 Macbook (no touchbar) with Sierra installed. For some reason we can't get Webroot installed on it.
At first when we run the .dmg, it would open, activate and before it would run the automatic scan, it shuts down. No icon in the taskbar at the top is showing. Can't open the program itself. Only the service is running in the Activity panel. We can only remove the incomplete installation via Safe mode.
Tried to drag and drop the app into the Application folder and start the app, but that also doesn't work.
Enabled the Root user and tried to install it, but that gave us the same scenario as above.
Latest version of Webroot has been downloaded.
Best answer by fktrysix
I opened a support ticket yesterday and they replied with this;
Policies are now in place for Mac devices. I am guessing the policy they are in is hiding the user interface. You can set them to an unmanaged mode and then use the following terminal command to get that change applied to the endpoints.
sudo /usr/local/bin/WSDaemon -poll
After running the sudo command, I could drag and drop the Webroot app in the Applications folder and the app itself would start. Also the icon was visible in the taskbar.
Issue is now resolved.