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Can't scan on OS X. Unable to quit startup scan.

  • 25 July 2016
  • 3 replies
  • 1551 views

 When I opened webroot, it said their were about 6-7 scans running at the same time, I restarted webroot, and it said "view scan process". When I clicked it, it showed that it was perparing to scan, but it didn't start. I can't stop the scan. Is there a way to fix this? This is on OS X 10.11.5
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Best answer by Ssherjj 25 July 2016, 20:36

Hello ROMPlayer,
 
Welcome to the Webroot Community,
 
Sorry to hear about this issue. Can you go Shut doiwn Webroot in the right hand upper corner?
 
If not please Force a Quit of Webroot.https://support.apple.com/en-us/HT201276
 
Reboot and see if Webroot is still having these scanning issues. If so you will need to uninstall/.reinstall Webroot.
 
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  
Reinstall Webroot
 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:
 
  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder. ?  
  4. Open the Applications folder by double-clicking the folder icon.  
  5. In the Applications folder, double-click the Webroot SecureAnywhere icon to begin activation.  
  6. In the first activation window, select a language from the drop-down box and click Next. Note: Make sure you select the desired language. Once SecureAnywhere installs. you cannot change it. ?  
  7. In the first activation window, enter your keycode and click Activate.
If yiu still need help then you can Submit as Support Ticket free iof charge with your Webroot susbcription.
 
 
 
 
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3 replies

Userlevel 7
Badge +55
Hello ROMPlayer,
 
Welcome to the Webroot Community,
 
Sorry to hear about this issue. Can you go Shut doiwn Webroot in the right hand upper corner?
 
If not please Force a Quit of Webroot.https://support.apple.com/en-us/HT201276
 
Reboot and see if Webroot is still having these scanning issues. If so you will need to uninstall/.reinstall Webroot.
 
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  
Reinstall Webroot
 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:
 
  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder. ?  
  4. Open the Applications folder by double-clicking the folder icon.  
  5. In the Applications folder, double-click the Webroot SecureAnywhere icon to begin activation.  
  6. In the first activation window, select a language from the drop-down box and click Next. Note: Make sure you select the desired language. Once SecureAnywhere installs. you cannot change it. ?  
  7. In the first activation window, enter your keycode and click Activate.
If yiu still need help then you can Submit as Support Ticket free iof charge with your Webroot susbcription.
 
 
 
 
Thanks, restarting did work.
Userlevel 7
Badge +55
Hi ROMPlayer,
 
Your are most welcome and thanbk yiu for letting us know!;)

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