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Can't Uninstall Webroot SecureAnywhere on Catalina

  • 10 October 2019
  • 4 replies
  • 568 views

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Hi - When quitting Webroot, going into applications and dragging to the bin, I keep getting this message: 'The operation can’t be completed because you don’t have permission to access some of the items.'

Is someone able to help?
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Best answer by Ssherjj 10 October 2019, 17:31

Hello Mac Users: May I suggest that one does not use Sudo Commands if you are unfamiliar with the Sudo Commands on a Mac. You can brick your system if applied incorrectly.

It's best to submit a Support Ticket and they will send you the right Sudo commands for your Mac.

Please look HERE.
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4 replies

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Same problem
Userlevel 7
Badge +55
Hello @NVSABL & @troy.lynch

Welcome to the Webroot Community,

Please boot your Mac into Safe Mode and uninstall Webroot from there.

To start up in safe mode:
  1. Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. ...
  2. Release the Shift key when you see the login window.
UninstallWSA on Mac Computer
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX

1. Shut down SecureAnywhere by clicking the Webroot icon in the menu bar and selecting Shut Down SecureAnywhere.

2. If prompted, confirm that you want to shut down SecureAnywhere.

3. Open the Applications directory.

4. Click and drag the Webroot SecureAnywhere program icon into the Trash in the dock.

5. A confirming window appears. Click Uninstall.

Webroot SecureAnywhere is now uninstalled. Reboot the computer.

If this fails then please Submit a Support Ticket
and they will be able to assist you with the uninstall of Webroot. Free of charge with your Webroot subscription.

You can also Contact Webroot Support by phone.. HERE

Hope this helps?
Badge +2
If the GUI instructions don't work, one can use these terminal sudo commands to force WSA to stop running and then one can manually remove the files from the system.

code:
Userlevel 7
Badge +55
Hello Mac Users: May I suggest that one does not use Sudo Commands if you are unfamiliar with the Sudo Commands on a Mac. You can brick your system if applied incorrectly.

It's best to submit a Support Ticket and they will send you the right Sudo commands for your Mac.

Please look HERE.

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