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Current webroot for mac download dysfunctional

  • 29 June 2021
  • 1 reply
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Userlevel 1

My webroot has recently been bugging out says I’m not subscribed even though my license is valid through 2022. When I check my account status is says “Waiting for license.” I uninstalled and redownloaded webroot through the management console but upon installation the app just doesn’t work at all. When I open webroot it shows up on the dock bar below but there’s no home screen or anything. What gives?

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Best answer by TripleHelix 30 June 2021, 00:09

Hello @msalud 

 

Are you running Catalina or Big Sur? If so uninstall and install this version and it’s only for Catalina or Big Sur.

 

https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.3.0.77/WSAMAC.dmg

 

Please let us know how it goes.

Thanks,

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Userlevel 7
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Hello @msalud 

 

Are you running Catalina or Big Sur? If so uninstall and install this version and it’s only for Catalina or Big Sur.

 

https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.3.0.77/WSAMAC.dmg

 

Please let us know how it goes.

Thanks,

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