Question

Download won't open

  • 13 February 2021
  • 1 reply
  • 61 views

Just bought a new Mac, and am trying to download so I can activate the new laptop.  I followed the download instructions, got the wsampac.dmg folder, dragged it to my applications.  The Icon is now on my doc and in my applications folder.  Single or double clicking from the dock does nothing (it blips a little).  Double clicking from the finder/applications folder does nothing.  Support isn’t open until Monday, and I have a lovely unprotected new MacBook Air I can’t use.  I have space in my account for another computer, and an activated key code that’s good until March 2022.

I have uninstalled it three times, closed all windows, restarted my Mac.  :(

 I have opened a support ticket. 


1 reply

Userlevel 7
Badge +59

Hello @DebbieD28 

 

For Catalina or Big Sur look here for a direct download link:
https://community.webroot.com/home-product-releases-27/product-update-mac-version-9-1-4-123-345361?postid=361697#post361697

 

Let us know how it goes!

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