Solved

false positive on iOS 10.11.1


I receive threat alerts on iOS 10.11.1 but these are false postives. How do I address these?
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Best answer by Ssherjj 20 November 2015, 19:07

Hello BobCali,
 
Welcome to the Webroot Community,
 
You may un-quarantine and restore the file that was quarantined by the Webroot SecureAnywhere software if you have not already done so. To restore the file:

Part 1: Check to see if any related files are in quarantine
1. Click on the cog icon next to 'PC Security'.
2. Open the 'Quarantine' tab.
3. Check the box next to the filename you want to restore, then click Restore.

Part 2: Change the Detection Configuration for the files (if necessary)
1. In the PC Security setting screen, click the 'Block/Allow Files' tab.
2. If a file you want to use is in the list, make sure the 'Allow' radio button is selected.
3. If the file is not in the list, click the 'Add file' button.
4. Navigate to the file and click Open.
5. Make sure the item is set to "Allow" in the list.
 
Please have a look at the Mac PC User Guide
 
http://live.webrootanywhere.com/content/569/Managing-File-Detection and look here http://live.webrootanywhere.com/content/568/Managing-Quarantined-items
 
If you continue to have issue with these False Positives then please Submit a Support Ticket and they will gladly check this out for you free of charge with an active Webroot Subscription.
 
Please let us know if this was resolved or not.
 
Thanks!

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Userlevel 7
Badge +55
Hello BobCali,
 
Welcome to the Webroot Community,
 
You may un-quarantine and restore the file that was quarantined by the Webroot SecureAnywhere software if you have not already done so. To restore the file:

Part 1: Check to see if any related files are in quarantine
1. Click on the cog icon next to 'PC Security'.
2. Open the 'Quarantine' tab.
3. Check the box next to the filename you want to restore, then click Restore.

Part 2: Change the Detection Configuration for the files (if necessary)
1. In the PC Security setting screen, click the 'Block/Allow Files' tab.
2. If a file you want to use is in the list, make sure the 'Allow' radio button is selected.
3. If the file is not in the list, click the 'Add file' button.
4. Navigate to the file and click Open.
5. Make sure the item is set to "Allow" in the list.
 
Please have a look at the Mac PC User Guide
 
http://live.webrootanywhere.com/content/569/Managing-File-Detection and look here http://live.webrootanywhere.com/content/568/Managing-Quarantined-items
 
If you continue to have issue with these False Positives then please Submit a Support Ticket and they will gladly check this out for you free of charge with an active Webroot Subscription.
 
Please let us know if this was resolved or not.
 
Thanks!

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