Filtering Extension Safari


Userlevel 2
Hello!
 
Just noticed I don't have the Webroot Filtering Extension on Safari any longer. Can't find it in the extension menu neither, just gone...? And on Chrome it only shows for the subpages for a website in the serachresults on Google (see image).
 


 
 
 
I've checked updates for Safari, Chrome and Webroot, but everything seems to be in their latest update. This happend when I switched over to macOS Mojave version 10.14.
 
Anyone experiencing the same problem?
 
Thanks in advance.

3 replies

Userlevel 7
Hello @Fors
Sorry to hear you are haveing troubles with WSA on the Mac. You may have lost what you're reporting during the upgrade to Mojave. Could you try a Uninstall / Reinstall of WSA to see ifwhat you lost comes back:
 
Uninstall on Mac:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-To-Uninstall-Webroot-on-PC-Mac-Andriod-iOS-Devices/ta-p/317946
Install on Mac:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Install-Webroot-SecureAnywhere-PC-and-Mac/ta-p/316309
 
If that does not fix the problem, please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
 
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Userlevel 2
Thanks, I'll try an uninstall / reinstall soon. If that doesn't fix the problem I'll contact the support. In the end, I'll write about the result of this matter here, to let others with the same problem know.
Userlevel 7
Thank you @Fors It will be interesting to find out what caused the problem. Hopefully the quick fix uninstall / reinstall will fix the problem 😉

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