I have used the form file feature for years. Now suddenly my profile is blank and every time I reenter the data and click save, nothing saves. My computer also won't save info on other forms I try to use online. Don't know if it's a webroot problem or a setting on my Macbook air.
Just to clarify, are you referring to the Fill Form in Webroot's Password Manager?
If so can you please try a Uninstall / Reinstall of Webroot:
To uninstall Webroot SecureAnywhere, follow the instructions below.
Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere.
[img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img]
If prompted, confirm that you want to shut down SecureAnywhere.
Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.
Open the Applications directory.
[img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]
Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock.
A confirming window appears. Click Uninstall.
[img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img]
Webroot SecureAnywhere is now uninstalled. There is no need to restart your computer.
Reinstall Webroot
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
Click here to download the SecureAnywhere installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
Double-click wsamac.dmg to open the installer.
Drag the Webroot SecureAnywhere icon into the Applications folder.
[img]https://uploads-us-west-2.insided.com/webroot-en/attachment/20009i5A795A42A96979B5.png[/img]
In the first activation window, enter your keycode and click Activate.
Now if you still have issues you will need to Open a Support Ticket, which is free of charge for users with an active Webroot subscription, and they will make sure your Mac gets back to running Webroot correctly.