Question

How do I know if Webroot is working

  • 17 April 2020
  • 1 reply
  • 74 views

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I got Webroot installed at Best Buy on my MacBook back in November and I'm barely noticing that when I click on the Webroot icon in the taskbar it doesn't do anything. Is it supposed to not open 


1 reply

Userlevel 7

Hello @janellecorder Welcome to the Webroot Community Forum.

You should see a “Green W” in your Toolbar (Upper Right on Screen). When you click on that you should see a drop down menu. Webroot is controlled from there.

As for the “W” in the Dock if it’s showing, I’ve clicked it and nothing happens. Sometimes the “W” is there in the Dock and sometimes it is not, but Webroot is still running.

If you are still having problems with opening Webroot, Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

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