I keep getting random pop-ups from chrome so i want to run webroot to see if my system is infected.
Whenever I right-click webroot or right-click to try to open it, nothing happens.
Why can't I open this app to run a diagnostic test on my computer?
Best answer by Ssherjj
Welcome to the Webroot Community,
You should be able to right click on Webroot in the upper right hand corner and click on Scan.
If Webroot does not open then please reboot your Mac and try again by opening up Webroot and clicking Scan.
Then if all fails then I would do a uninstall/reinstall of Webroot and most of the time this will fix these kind of issues,
Uninstall WSA on Mac Computer
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
1. Shut down SecureAnywhere by clicking the Webroot icon in the menu bar and selecting Shut Down SecureAnywhere.
2. If prompted, confirm that you want to shut down SecureAnywhere.
3. Open the Applications directory.
4. Click and drag the Webroot SecureAnywhere program icon into the Trash in the dock.
5. A confirming window appears. Click Uninstall.
Webroot SecureAnywhere is now uninstalled. Reboot the computer.
To install the Mac software:
- Click here to download the SecureAnywhere installer to your Mac.
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- To install Webroot from Best Buy Geek Squad click here
- Double-click wsamac.dmg to open the installer.
- Drag the Webroot SecureAnywhere icon into the Applications folder.
- In the first activation window, enter your keycode and click Activate.
- If prompted, confirm the installation by entering your Apple system password and click OK.
- Let Webroot complete the scan.
You can also Submit a Support Ticket and they will gladly check this out for you free of charge.