Solved

I Can't Open Webroot

  • 28 March 2019
  • 7 replies
  • 9607 views
K
Rank
webroot was installed on my computer a while back.

I keep getting random pop-ups from chrome so i want to run webroot to see if my system is infected.

Whenever I right-click webroot or right-click to try to open it, nothing happens.

Why can't I open this app to run a diagnostic test on my computer?
icon

Best answer by Ssherjj 28 March 2019, 19:50

Hello @klangan ,



Welcome to the Webroot Community,



You should be able to right click on Webroot in the upper right hand corner and click on Scan.







If Webroot does not open then please reboot your Mac and try again by opening up Webroot and clicking Scan.



Then if all fails then I would do a uninstall/reinstall of Webroot and most of the time this will fix these kind of issues,



Uninstall WSA on Mac Computer

Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX



Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console



1. Shut down SecureAnywhere by clicking the Webroot icon in the menu bar and selecting Shut Down SecureAnywhere.



2. If prompted, confirm that you want to shut down SecureAnywhere.



3. Open the Applications directory.



4. Click and drag the Webroot SecureAnywhere program icon into the Trash in the dock.



5. A confirming window appears. Click Uninstall.



Webroot SecureAnywhere is now uninstalled. Reboot the computer.



__________________________________________________________________________________________



To install the Mac software:


  1. Click here to download the SecureAnywhere installer to your Mac.
  2. Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  3. Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  4. To install Webroot from Best Buy Geek Squad click here
  5. Double-click wsamac.dmg to open the installer.
  6. Drag the Webroot SecureAnywhere icon into the Applications folder.
  7. In the first activation window, enter your keycode and click Activate.
  8. If prompted, confirm the installation by entering your Apple system password and click OK.
  9. Let Webroot complete the scan.

You can also Submit a Support Ticket and they will gladly check this out for you free of charge.



HTH
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7 replies

TripleHelix
Rank
Userlevel 7
Badge +59
Hello @klangan and Welcome to the Webroot Community!

So when you right click on the green W Icon down by the clock you don't see a pop-up from the Icon to select anything?



Thanks,
Daniel - Mask Up! Social Distance! Sanitize Hands! Stay Home! - Windows 10 Pro x64 for Workstations 20H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 10.
B
Rank
Hello @klangan ,

Welcome to the Webroot Community.

Usually, on a Windows PC, one would Left-click an item to open it.

Also, can you click on the start menu (Left click) and type "Webroot" and it will come up in the list. Choose 'Open' and it should open.



If you've tried this and it still isn't working, then please submit a support ticket to Webroot Support and they'll assist you further.

Edit: As @TripleHelix has stated. You can right-click the Webroot icon in the system tray (by the clock) and choose 'View Status' to open WSA, also.

Hope this info helps,
BD ☮
K
Rank
sorry for the confusion - I'm on a mac
B
Rank
Hi @klangan ,

Thanks for getting back to us. Let me ping one of our Mac experts to see if they can assist you here.

@Ssherjj or @ProTruckDriver are either of you available to assist klangan?

Thanks in advance. :)

Hopefully on of our Mac uses can chime in here and help get you going.

If you don't hear from one of them by the end of the day, or if you are in need of quicker assistance, then I suggest submitting a support ticket so Webroot support can get this resolved.

Thanks,
BD ☮
Ssherjj
Rank
Userlevel 7
Badge +58
Hello @klangan ,

Welcome to the Webroot Community,

You should be able to right click on Webroot in the upper right hand corner and click on Scan.



If Webroot does not open then please reboot your Mac and try again by opening up Webroot and clicking Scan.

Then if all fails then I would do a uninstall/reinstall of Webroot and most of the time this will fix these kind of issues,

Uninstall WSA on Mac Computer
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX

Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console

1. Shut down SecureAnywhere by clicking the Webroot icon in the menu bar and selecting Shut Down SecureAnywhere.

2. If prompted, confirm that you want to shut down SecureAnywhere.

3. Open the Applications directory.

4. Click and drag the Webroot SecureAnywhere program icon into the Trash in the dock.

5. A confirming window appears. Click Uninstall.

Webroot SecureAnywhere is now uninstalled. Reboot the computer.

__________________________________________________________________________________________

To install the Mac software:
  1. Click here to download the SecureAnywhere installer to your Mac.
  2. Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  3. Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  4. To install Webroot from Best Buy Geek Squad click here
  5. Double-click wsamac.dmg to open the installer.
  6. Drag the Webroot SecureAnywhere icon into the Applications folder.
  7. In the first activation window, enter your keycode and click Activate.
  8. If prompted, confirm the installation by entering your Apple system password and click OK.
  9. Let Webroot complete the scan.
You can also Submit a Support Ticket and they will gladly check this out for you free of charge.

HTH
Sherry - Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 (2004) / Mac OS X El Capitan (10.11.6) W 10 & (VM:15) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8), iPad 6th Generation v13.2.3 -Webroot Beta Tester, Security
J
Rank
Badge +1

If we do not have the key to uninstall is there another way to uninstall this software?

ProTruckDriver
Rank

Hello @jayuniversal , Welcome to the Webroot Community Forum. :relaxed:

 

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

Mask Up! Social Distance! Sanitize Hands! Stay Home!

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