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I have a Mac that is infected with pronto video converter - Can webroot not remove it?


I purchsed Webroot to remove
 
( Edited out link)
 
Not removed it and it is a malware program....
 
Can I have a refund or some help here please?
 
Thank you 
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Best answer by Ssherjj 12 May 2016, 20:13

Hello stina2016,
 
Welcome to the Webroot Community,
 
Adware, browser hijackers and potentially unwanted programs are these days able to infected the Apple Mac OS X operating system. This type of infections are designed specifically to make money. They generate web traffic, collects sales leads for other dubious sites, and will display advertisements and sponsored links within your web browser.
 
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
 
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
 

  1. From the Safari menu, select “Preferences“. [img]https://malwaretips.com/blogs/wp-content/uploads/2014/08/Safari-Mac-Os-X-Preferences.gif[/img]In the Safari Preferences window, click the “Extensions” tab. Find any unknown plugin, then click on the “Uninstall” button. This infection can add more than one extension, it is recommended that you remove all unknown extensions from Safari.Known malicious extensions: MacSaver, MacVX (and variants like MacVaX), MacCaptain, MacPriceCut, SaveOnMac, Mac Global Deals or MacDeals, MacSter, MacXcoupon, Shop Brain (or variants like SShoP Braaiin), PalMall, MacShop, MacSmart, News Ticker Remover, Shopper Helper Pro, Photo Zoom, Best YouTube Downloader, ArcadeYum, Extended protection, Video download helper, FlashFree or GoldenBoy.[img]https://malwaretips.com/blogs/wp-content/uploads/2014/08/remove-extension-safari.png[/img]
  2. Next, select “Preferences“, go to the “General” tab and change the “Default Search Engine” to Google. Then, in the “General” tab, find the “Home Page” and change it to “google.com”. [img]https://malwaretips.com/blogs/wp-content/uploads/2014/11/safari-hijack.jpg[/img]

 

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2 replies

Userlevel 7
Badge +55
Hello stina2016,
 
Welcome to the Webroot Community,
 
Adware, browser hijackers and potentially unwanted programs are these days able to infected the Apple Mac OS X operating system. This type of infections are designed specifically to make money. They generate web traffic, collects sales leads for other dubious sites, and will display advertisements and sponsored links within your web browser.
 
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
 
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
 
  1. From the Safari menu, select “Preferences“. [img]https://malwaretips.com/blogs/wp-content/uploads/2014/08/Safari-Mac-Os-X-Preferences.gif[/img]In the Safari Preferences window, click the “Extensions” tab. Find any unknown plugin, then click on the “Uninstall” button. This infection can add more than one extension, it is recommended that you remove all unknown extensions from Safari.Known malicious extensions: MacSaver, MacVX (and variants like MacVaX), MacCaptain, MacPriceCut, SaveOnMac, Mac Global Deals or MacDeals, MacSter, MacXcoupon, Shop Brain (or variants like SShoP Braaiin), PalMall, MacShop, MacSmart, News Ticker Remover, Shopper Helper Pro, Photo Zoom, Best YouTube Downloader, ArcadeYum, Extended protection, Video download helper, FlashFree or GoldenBoy.[img]https://malwaretips.com/blogs/wp-content/uploads/2014/08/remove-extension-safari.png[/img]
  2. Next, select “Preferences“, go to the “General” tab and change the “Default Search Engine” to Google. Then, in the “General” tab, find the “Home Page” and change it to “google.com”. [img]https://malwaretips.com/blogs/wp-content/uploads/2014/11/safari-hijack.jpg[/img]

 

Userlevel 7
Badge +55
Hi again ?
 
Please look here http://www.brightcloud.com/tools/url-ip-lookup.php
 


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