Locked Out Of My WSA Account


Userlevel 7
What's up Webroot? I'm locked out of my Account for both Beta and Paid. I can log in to get this:
 


 
Once I hit any link 1 or 2 I get this:
 


 
I hit "PC Security" I get this:
 


 
@LLiddell

9 replies

Userlevel 7
Hi Dave
 
Just tried to replicate on my console and I am not seeing the issue. When I take the PC Security option everything performs/works as expected.
 
Looks like you may need to raise a Support Ticket on this one.
 
Regards, Baldrick
Userlevel 7
Badge +55
Sorry @ProTruckDriver I don't see any issues on my end either?
Userlevel 7
Badge +55
Hi @ProTruckDriver,
 
Sorry to hear that. That is a pain.
 
But, I have checked my Mac and all is good here.
 
 
Userlevel 7
Badge +48
Sorry to report @ProTruckDriver but although I am on a windows machine I have no issues here either.
Userlevel 7
I got back into my account late last night and all is good now. I couldn't get in all day yesterday. Wondering if the error code is for maintenance on the website? Anyway I back to being a Happy Camper again. Thank you my friends for checking your accounts to see if they were working. :D
Userlevel 7
Badge +55

@ProTruckDriver wrote:
I got back into my account late last night and all is good now. I couldn't get in all day yesterday. Wondering if the error code is for maintenance on the website? Anyway I back to being a Happy Camper again. Thank you my friends for checking your accounts to see if they were working. :D

Boondabah PTD! ;)
Userlevel 7
Badge +33

@ProTruckDriver wrote:
What's up Webroot? I'm locked out of my Account for both Beta and Paid. I can log in to get this:
 


 
Once I hit any link 1 or 2 I get this:
 


 
I hit "PC Security" I get this:
 


 
@LLiddell

That's odd, I'm not aware of anything that could be causing this. Have you tried having support take a look yet?
Userlevel 7
Badge +48

@ProTruckDriver wrote:
I got back into my account late last night and all is good now. I couldn't get in all day yesterday. Wondering if the error code is for maintenance on the website? Anyway I back to being a Happy Camper again. Thank you my friends for checking your accounts to see if they were working. :D

 
Great news Dave.
Badge +1
Have similar problem, sends me round and round even with new password. Can't write support ticket; without using password which is not accepted. Must be totally locked out.. Must wait until Monday or Tuesday due to long weekend.

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