I do vaguely remember some kind of a similar problem from the past regarding conflict between a certain brand of mouse and WSA (Identity Shield presumably and if I remember correctly). It's too long ago for me to remember exactly what the problem was, but might it possibly be productive for this case to dig up that thread (Wilders? Webroot Community Forum?)?? That is, if anyone remembers it and/or (even better) has links to that thread on the Forum.
You say that you are connected via Bluetooth...c an you try switching the connection to WiFi (it should be possible via the top most switch on the underside of the mouse...but remember that yo will have to also plug the WiFi sender/receiver that should have come with the mouse).
I am connected by WiFi (would not use anything else) and am not experiencing these difficulties.
@ wrote:That was with Microsoft Mice and Keyboards back awhile and has been fixed.
Well, glad to hear that...at least it localises the issue, as you have pointed out. If I have time I will have to switch to trying the Bluetooth connection myself and see if I can reproduce this...I have never tried that form of connection nefore with the Mx Master.
If you have yet to Open a Support Ticket then now may be the time making sure that you point out that WiFI works whilst Bluetooth does not with the same hardware. Hopefully the Support Team can reproduce and find the cause.
Yeppers, I tried the Bluetooth angle on a temporary basis and it seems to work OK.
So Support Ticket route is definitively the best option here.
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