Question

Mac Catalina 10.15.4 Can't Uninstall Webroot

  • 9 April 2020
  • 9 replies
  • 1746 views

Badge +3

When dragging to the trash an error pops up that displays

“The operation can’t be completed because you don’t have permission to access some of the items.”

Trying to uninstall with CleanMyMac X lists the following:

This item was cleaned partially.

Errors:
"/Library/Application Support/Webroot" couldn’t be removed due to lack of permissions.
"/Library/Extensions/SecureAnywhere.kext" couldn’t be removed due to lack of permissions.
"/Library/LaunchDaemons/com.webroot.security.mac.plist" couldn’t be removed due to lack of permissions.
"/Library/LaunchAgents/com.webroot.WRMacApp.plist" couldn’t be removed due to lack of permissions.
"/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions.
"/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions.


9 replies

Userlevel 7

Hello @sbailey75 

Welcome to the Webroot Community,

Sorry to hear that you are having these issues and for any inconveniences that this has caused you.

Usually one can uninstall Webroot in Safe Mode on a Mac if they have to. But since you have already tried using a 3rd party software that makes it more challenging. 

So it's best to Submit a Support Ticket and they can uninstall Webroot with Sudo Commands for you. This is a free service. 

 

Hope this helps?

 

 

Badge +3

Happens to me as well….surly there must be a way of uninstalling without contacting support?

I’m giving up on Webroot and the total non existing compatibility with OS X Catalina, but as of now, It’s impossible due to the fact I can’t install something else, since I cannot uninstall Webroot….

Wow….

 

/A

I have had this same issue.  tried to uninstall in safe mode and then reinstall.  still having issues and get the error scan failed...cannot connect to the internet.  Is it something to do with Mac OS Catalina?  this was all working fine until early April with Catalina.  But must have gotten an update and now it won’t scan.  Turned in a support ticket and haven't heard anything.  Would appreciate some help.  

 

Userlevel 6
Badge +17

Hey all,

Please uninstall from a Catalina machine using this newly published set of instructions: 
https://community.webroot.com/macos-123/uninstall-webroot-secureanywhere-from-mac-os-catalina-343170

-Keenan

 

Userlevel 7

@khumphrey  can you help @fryfam64 to see what is happening to his Support Ticket?

Userlevel 6
Badge +17

@fryfam64 ,

Please try the linked above instructions to uninstall Webroot. If that doesn’t work or you still want me to check on your support ticket, please private message me the e-mail you used to send the ticket.

 

Thanks!

-Keenan

Thank you @khumphrey  This DID help!  Took a long while to do the first scan but so far seems like it has helped.  Thank you!!

 

Hello @sbailey75 

Welcome to the Webroot Community,

Sorry to hear that you are having these issues and for any inconveniences that this has caused you.

Usually one can uninstall Webroot in Safe Mode on a Mac if they have to. But since you have already tried using a 3rd party software that makes it more challenging. 

So it's best to Submit a Support Ticket and they can uninstall Webroot with Sudo Commands for you. This is a free service. 

 

Hope this helps?

 

 

Absolutely not true- I tried to drag webroot off my macbook pro imagine my anger when your software is telling me I do not have permission to remove it.  Imagine my further anger when I can’t use that macbook because I do not trust a company that blocks permissions on MY property. Imagine my further anger at filing a helpdesk request and getting ZERO help. I shouldn’t have to wait to get help to get this off my laptop and this janky product should not be telling me I lack permissions on MY laptop that I will not use until this malware is off it. 

Userlevel 6
Badge +17

@divejumpshooterUSMC ,

Can you please try uninstalling Webroot using this method:
https://community.webroot.com/macos-123/uninstall-webroot-secureanywhere-from-mac-os-catalina-343170

Please let us know if that doesn’t work.

-Keenan

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