Question

Mac Catalina "Failed to get latest version"

  • 17 July 2020
  • 1 reply
  • 186 views

I tried all the links and re-downloaded the install .DMG several times and still not working on a Macbook Pro fresh install.  This was the first app I placed on this new Mac and still it says "Failed to get latest version".

I am connected to the internet.  Here are the specs:

MacOS 10.15.6

MBP 15 - 2018

 


1 reply

Userlevel 7

Hello @caliber-thataway-ivan , Welcome to the Webroot Community Forum.

 

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

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