Since the Mac OS 15.5 update the desktop freezes and then restarts after Webroot runs a scan. This is very inconvenient and frustrating.
What can be changed to stop this?
Hello @YellowRose , Welcome to the Webroot Community Forum.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
I submitted a ticket 4 days ago. No response from Support. Is this wait time normal for Webroot. Please advise as the issue is obstructing my work.
Hello @YellowRose I will ping the Community Staff and they will be able to help you and find out what happened to your ticket. @khumphrey @freydrew probably tomorrow sometime.
Can you please send me a private message including the email associated with your webroot account? I’ll check on your ticket for you.
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