Online info shows a progress bar when Optimizer is running. I never get anything past a spinning gear, and if that finally stops after hours and sometimes days it still shows Unoptimzed. Optimizer has never worked since I started with Webroot months ago. Verify Disk doesn’t work either and is perpetually at Unverified. Have done multiple uninstalls (with complete removal through finder after Webroot’s uninstall)
Version 188.8.131.52:1595 on MacBook Pro 2019 16”, 32 GB, 2667 MHz
Have done multiple uninstalls with complete removal via finder of other components that Webroot’s uninstall leaves intact.
Anyone know what’s up with this?
Best answer by TripleHelix
was-mac/10.15/184.108.40.206/WSAMAC.dmg Version Did not work! Follow Your Download Link And Installed Clean , But still Does The Same Thing “loop’s & Hangs On System Optimizer And Disk Verification. Do You Have The DownLoad Link For (WHI9ch) ?
I would recommend contacting Webroot Support. When sending a Support Ticket a copy of Webroot's log gets sent automatically.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.