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Mac Voice Control Issue

  • 2 August 2020
  • 4 replies
  • 89 views

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HI,

Webroot (latest version) is not compatible with Voice Control on the Mac OS. Webroot disallows the ability to perform dictation when running on the Mac. When I quit Webroot, dictation with Mac’s Voice Control works fine.

Any chance that this issue can be corrected in a timely software update?

Thank you.

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Best answer by Ssherjj 2 August 2020, 01:22

@dbcoleman hello and welcome to the Webroot Community, 

Submitting a Support Ticket as @TripleHelix has re commended would be the best option. But will you right click on Webroot in the upper right hand corner icon and click on "Pause Secure Keyboard Entry"and see if that helps with your issue? It's a temporary fix till Support gets back to you.

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Userlevel 7

Hello @dbcoleman 

 

It’s best if you Submit a Support Ticket as it’s 24/7 and they will help you sort it out!

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,

Userlevel 7
Badge +58

@dbcoleman hello and welcome to the Webroot Community, 

Submitting a Support Ticket as @TripleHelix has re commended would be the best option. But will you right click on Webroot in the upper right hand corner icon and click on "Pause Secure Keyboard Entry"and see if that helps with your issue? It's a temporary fix till Support gets back to you.

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Ssherjj,

Thank you so much for your help! Very much appreciated!

All the best,

David

Userlevel 7
Badge +58

You're most welcome David! It was a pleasure to assist you! 😊

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