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MacBook Pro Stuck on "authenticating installation" how to fix?

  • 31 March 2021
  • 6 replies
  • 697 views

Userlevel 1

so, I have had my computer crashing a lot recently and I thought its malware, so I tried Webroot. I was just thinking “install, scan, and remove” but I was wrong. it won't install! no matter how many times I try, its just stuck on that, I let it make changes and everything,  just get stuck Again… I need some help, I want to scan my system badly and I already bought it, thats a waste of money. Thanks :D’

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Best answer by TripleHelix 31 March 2021, 20:41

Okay it’s best!

 

Technical Support

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 

https://www.webroot.com/us/en/support/contact

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6 replies

Userlevel 7
Badge +63

Hello @RandomNess 

 

Can you tell us what OS version you are using? If you have Catalina or Big Sur then use this link to download the correct installer for those 2 OS’s ONLY: https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.1.5.87/WSAMAC.dmg

 

If another OS version then please Submit a Support Ticket to get help.

 

Thanks,

Userlevel 1

Hello @RandomNess 

 

Can you tell us what OS version you are using? If you have Catalina or Big Sur then use this link to download the correct installer for those 2 OS’s ONLY: https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.1.5.87/WSAMAC.dmg

 

If another OS version then please Submit a Support Ticket to get help.

 

Thanks,

I am on 11.2.3 macOS Big Sur. I will try and reinstall through the link. if it doesn't work what should I do then?

Userlevel 1

“If you have Catalina or Big Sur then use this link to download the correct installer for those 2 OS’s ONLY: https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.1.5.87/WSAMAC.dmg

When I download it says this: This file may harm your computer. are you sure you would like to keep it?”

does it harm your computer or is this a false alarm?

Userlevel 7
Badge +63

The download is safe and directly from Webroot. If you continue to have issues contact Support! Submit a Support Ticket

 

Thanks,

Userlevel 1

im going to contact Webroot. I already have actually even with the new download its stuck on that one part. thanks for trying to help though!   :D 

Userlevel 7
Badge +63

Okay it’s best!

 

Technical Support

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 

https://www.webroot.com/us/en/support/contact

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