Question

Product Update progress indicator?

  • 27 August 2020
  • 9 replies
  • 193 views

Badge +1

I have Webroot SecureAnywhere® Internet Security Complete. I had an alert that a product update was available. I clicked on the update button, but don’t see any sign that the update is happening. I expected that a status indicator would appear. How do I know if an upgrade is, indeed, in progress, and if the update completed?


9 replies

Userlevel 7

Hello @louietpg 

 

The Client updates so fast so you just have to check your version by hovering the mouse over the Webroot Icon in the system tray!

 

 

https://community.webroot.com/home-product-releases-27/pc-agent-version-9-0-29-51-344777

 

Thanks,

Userlevel 7

@Ssherjj  the OP is a Mac user so maybe you can make a comment?

 

Thanks,

Userlevel 7
Badge +58

@Ssherjj  the OP is a Mac user so maybe you can make a comment?

 

Thanks,

Let me boot up my Mac and I’ll check things out… In the meantime @louietpg will you please reboot your Mac to see if Webroot updates or not?

Userlevel 7
Badge +58

@louietpg

You can check the Mac Version as shown below by checking for updates to see if you need a update or not.

 

Userlevel 7

Also the current release for Catalina is v9.1.3.103 not sure about older Mac OS’s?

 

https://community.webroot.com/home-product-releases-27/product-update-mac-version-9-1-3-103-344506

 

https://www.webroot.com/us/en/support/support-consumer-release-notes

Userlevel 7
Badge +58

@louietpgyour Webroot version will be different then mine if you have Catalina on your Mac  As I am running El Capitan.

https://community.webroot.com/home-product-releases-27/product-update-mac-version-9-1-3-103-344506

Thank you @TripleHelix ..I missed you by 2 minutes by posting a similar post. :grin:

Userlevel 7

@Ssherjj what is the version you are on and as far as you know that’s the last version for El Capitan?

 

Mac Version 9.0.10.162 (Released November 18th, 2019)
Fixed
  • ​Bug fixes
  • Apple notarization support
Userlevel 7
Badge +58

Yes @TripleHelix that is the last Webroot Version for El Capitan because Webroot does not support this Mac version anymore.

 

Hi louietpg,

When you click on the update button, it takes about 2 minutes for the update to install. I agree with TripleHelix that the update goes quickly. The Webroot icon in the dock may disappear, and then reappear. Or, you can try to open the Webroot panel again and check the version installed. If it is newer, then obviously the software was updated. There is no progress bar.

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