Question

Product Update: WSA for macOS Catalina (10/9/19)

  • 11 October 2019
  • 1 reply
  • 943 views

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The steps on this post (link below) to disable the popup on MacOS Catalina did not work on my iMac.
How can I disable or uninstall webroot on the Mac?
Or if there is a fix coming out for this issue please let me know.

https://community.webroot.com/webroot-secureanywhere-for-macs-18/product-update-wsa-for-macos-catalina-10-9-19-340620

Thank you,
Lewis

1 reply

Userlevel 7
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Hello @lewhill

Welcome to the Webroot Community,

Have you tried uninstalling as shown below?

Uninstall WSA on Mac Computer

Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX

1. Shut down SecureAnywhere by clicking the Webroot icon in the menu bar and selecting Shut Down SecureAnywhere.

2. If prompted, confirm that you want to shut down SecureAnywhere.

3. Open the Applications directory.

4. Click and drag the Webroot SecureAnywhere program icon into the Trash in the dock.

5. A confirming window appears. Click Uninstall.

Webroot SecureAnywhere is now uninstalled. Reboot the computer.

If the uninstall above did not work then please follow below in Safe Mode to uninstall Webroot.

Please boot your Mac into Safe Mode and uninstall Webroot from there.

To start up in safe mode:
  1. Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. ...
  2. Release the Shift key when you see the login window.

If all fails then please Submit a Support Ticket
and they will be able to assist you with the uninstall of Webroot. Free of charge with your Webroot subscription.

You can also Contact Webroot Support by phone.. HERE

Hope this helps?

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