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Scan progress not only progressing but als jumping back?

  • 2 June 2019
  • 2 replies
  • 791 views

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How come the scan progress bar sometimes counts backward during a scan? On my Macbook Pro I have WR Secure Anywhere scanning back an forth it seems. I have for example 840.xxx files scannend and then not long afterwards the counter jumps back to 839.yyy files.

What causes this somewhat strange behaviour?
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Best answer by ProTruckDriver 2 June 2019, 16:52

Hello @deeks , Welcome to the Webroot Community Forum. ☺

This behavior you are describing with WSA scanning on your Mac computer is new to me. I've been running WSA and never seen this before. Maybe a uninstall / reinstall would solve the problem, if there is a problem. But first I would send in a Support Ticket to Webroot. When sending in a Support Ticket a Webroot Log is also sent automatically. Webroot would look over the log and and reply to you what is wrong, if there is anything wrong. If you send in a Support Ticket, please post back on the forum what they found. Mac users here will be interested in the results.

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.
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Userlevel 7
Hello @deeks , Welcome to the Webroot Community Forum. ☺

This behavior you are describing with WSA scanning on your Mac computer is new to me. I've been running WSA and never seen this before. Maybe a uninstall / reinstall would solve the problem, if there is a problem. But first I would send in a Support Ticket to Webroot. When sending in a Support Ticket a Webroot Log is also sent automatically. Webroot would look over the log and and reply to you what is wrong, if there is anything wrong. If you send in a Support Ticket, please post back on the forum what they found. Mac users here will be interested in the results.

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.
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Will do - thanks for your kind advice Protruckdriver!

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