Question

Searchmine

  • 14 January 2020
  • 6 replies
  • 99 views

Userlevel 2
Badge +3

I have ‘searchmine’ as a startup site on my computer.It was setup without my request. I cannot remove it the normal way. Can anybody help? P.S. yes I am using a MAC 


6 replies

Userlevel 7
Badge +55

Hello @Bulla and Welcome to the Webroot Community!

 

The best way is to Submit a Support Ticket and they will help you remove it from your browser and system. May I ask which browser has the issue?

 

Thanks,

Userlevel 2
Badge +3

TripleHelix’ Safari’ is supposed to be my browser Thanks

Userlevel 7
Badge +55

Okay try this!

 

Delete Rogue Applications:

 

Go to Applications folder and delete SearchMine and other new and suspicious apps.

  1. On the top menu select Go => Applications.
  2. Drag an unwanted application to the Trash bin.
  3. Right-click on the Trash and select Empty Trash.

 

Remove Searchmine.net from Safari:

  1. On the top menu select Safari => Preferences.
  2. Select Extensions tab.
  3. Select an extension you want to delete and click Uninstall button next to it.
  4. Go to General tab.
  5. Select what you want Safari to open on start-up, new windows, new tabs and homepage.
  6. Go to Search tab.
  7. Select the search engine you want.

If this doesn’t help then contact support!

 

Thanks,

Userlevel 2
Badge +3

Thanks TripleHelix done all of the above but this one is really imbedded (greyed out) on my system and yes I have asked for tech help. Thanks again for your support. Bulla

Userlevel 7
Badge +55

Please let us know how it goes with support!

 

Thanks,

Userlevel 2
Badge +3

TripleHelix, support has got back to me They needed more info. I will wait for a reply/solution?

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