Question

Secure Anywhere Will not scan

  • 5 June 2021
  • 1 reply
  • 22 views

Badge +1

MAC OS Yosemite

Will not scan.  FIRST SCAN NOT COMPLETE

Results:  Scan failed.  Secure Anywhere cannot reach the Internet (but there is nothing wrong with the connection and I can connect to Community like right now thru WR SA.

I put in a ticket yesterday - crickets.

I’ve had an account for years and suddenly out of the blue having these issues after RENEWING.

It says all good but obviously not.  Not clear I want to uninstall unless I absolutely need to.

Any advice?

CL


1 reply

Userlevel 7
Badge +61

Hello @Crackers 

 

It will take a few days for support to contact you back as it’s the weekend and Webroot staff are still working from home so please have some patience.

 

Thanks,

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