Question

Unable to Login

  • 20 September 2020
  • 2 replies
  • 132 views

Hi

  I have my Webroot secure 360 when I try to login it takes password and mfa , the screen comes and it logs me out. What a frustration and it doesn't let submit a ticket neither allow me to login

 

Its Mac , it asks me to upgrade for latest version doesn't let me uninstall it

 

I feel I got a stupid and worst software . I used to be Norton fan, but a friend suggested to Webroot and I feel bad with no support .

what a stupid software which doesn't help the customer how do we promote ?


2 replies

Beauty of the company no customer care during weekends.

Hello @maddyfreaks , Welcome to the Webroot Community Forum.

 

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

HTH,

Dave.

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