Question

Upgrading To macOS Catalina and Bugs?

  • 7 October 2019
  • 11 replies
  • 5659 views

Userlevel 7
@PVaddi The problems we are having now that have been reported with:
  1. Long Scan Times
  2. Backup & Sync Not Working
  3. Beach Balls
Will these be all fixed when installing WSA for Mac on macOS Catalina when it gets released this month?

*** macOS Catalina has been released today October 7. ***

11 replies

Userlevel 7
@PVaddi The problems we are having now that have been reported with:
  1. Long Scan Times
  2. Backup & Sync Not Working
  3. Beach Balls
Will these be all fixed when installing WSA for Mac on macOS Catalina when it gets released this month?

*** macOS Catalina has been released today October 7. ***


Yes I am having all those issues just running on El Capitan...🥴
Userlevel 2
Badge +6
Mac OS Catalina has slowed to a crawl. Don’t really know if it is WSA or Catalina.
Userlevel 7
Mac OS Catalina has slowed to a crawl. Don’t really know if it is WSA or Catalina.
Hello @ghar27

Webroot for Mac is NOT COMPATIBLE with macOS Catalina 10.15. Please see this Post:
https://community.webroot.com/webroot-secureanywhere-for-macs-18/product-update-wsa-for-macos-catalina-340517

If you are unable to uninstall WSA from your Mac computer Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.
Userlevel 3
Badge +7
Following OS Catalina, I can't uninstall WSA using normal drag/drop to trash method - support ticket submitted
Userlevel 2
Badge +4
Hi All,
Please see this update from our product manager: https://community.webroot.com/webroot-secureanywhere-for-macs-18/product-update-wsa-for-macos-catalina-10-9-19-340620
Userlevel 3
Badge +7

anyone reading this will be pleased to learn that we are now back in business guys!

https://community.webroot.com/webroot-secureanywhere-for-macs-18/product-update-home-webroot-secureanywhere-macos-catalina-10-15-341016

Thank you Webroot for eventually sorting this out - just downloaded/installed (after completely uninstalling the old software) and everything appears to be working properly again :)

 

 

 

Userlevel 7

anyone reading this will be pleased to learn that we are now back in business guys!

https://community.webroot.com/webroot-secureanywhere-for-macs-18/product-update-home-webroot-secureanywhere-macos-catalina-10-15-341016

Thank you Webroot for eventually sorting this out - just downloaded/installed (after completely uninstalling the old software) and everything appears to be working properly again :)

 

 

 

@slicker55 just for my own information you posted that you Completely uninstalled the old software. Was this done with Sudo Commands from Support or just the regular uninstall of Webroot on your Mac? When I upgrade to Catalina and install WSA again I’d like to bypass the bugs.

Thanks,

Dave.

Userlevel 3
Badge +7

@ProTruckDriver 

Sudo Commands from Support

Userlevel 3
Badge +7

@ProTruckDriver 

… oh, and, during installation of the new version, you get prompted to allow full access with instructions on how to do this (for those who may need some help)….

Userlevel 7

Thank you @slicker55 for the information. :relaxed:

Userlevel 5
Badge +9

@ProTruckDriver

… oh, and, during installation of the new version, you get prompted to allow full access with instructions on how to do this (for those who may need some help)….

 

@slicker55 

 

Just in case …

 

The complete installation instructions can be found here. These cover full disk access and extensions.

 

(Thanks to ProTruckDriver for posting these instructions to the forum yesterday.)

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