Question

We root won’t start scan.

  • 21 January 2019
  • 2 replies
  • 261 views

Badge +1
We root won’t run scan since update on Mac mini . Upgraded to MacOShigh Sierra 10.13.6 . Will I have to uninstall webroot and reinstall from the cd , to fix problem?

2 replies

Userlevel 7
Hello geniemoe1, Welcome to the Webroot Community Forum. ☺

Sorry you are having problems with WSA on your Mac computer. This sometimes happens when a Mac upgrades. Yes, please do a Uninstall / Reinstall of WSA with the links provided in the KB Articles. There is no need to use the CD. If the Uninstall / Reinstall does not fix the problem, Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

Mac Uninstall Article:

https://answers.webroot.com/Webroot/ukp.aspx?pid=12&ruleid=2130

Mac Install KB Article:

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720

HTH,
Dave.
Userlevel 7
Badge +47
Thanks for your question, @geniemoe1. Moving this thread to Mac subforum.

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