We root won’t start scan.
+1
We root won’t run scan since update on Mac mini . Upgraded to MacOShigh Sierra 10.13.6 . Will I have to uninstall webroot and reinstall from the cd , to fix problem?
Userlevel 7
Hello geniemoe1, Welcome to the Webroot Community Forum. 
Sorry you are having problems with WSA on your Mac computer. This sometimes happens when a Mac upgrades. Yes, please do a Uninstall / Reinstall of WSA with the links provided in the KB Articles. There is no need to use the CD. If the Uninstall / Reinstall does not fix the problem, Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Mac Uninstall Article:
https://answers.webroot.com/Webroot/ukp.aspx?pid=12&ruleid=2130
Mac Install KB Article:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
HTH,
Dave.
Sorry you are having problems with WSA on your Mac computer. This sometimes happens when a Mac upgrades. Yes, please do a Uninstall / Reinstall of WSA with the links provided in the KB Articles. There is no need to use the CD. If the Uninstall / Reinstall does not fix the problem, Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Mac Uninstall Article:
https://answers.webroot.com/Webroot/ukp.aspx?pid=12&ruleid=2130
Mac Install KB Article:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
HTH,
Dave.
Userlevel 7
+46
Thanks for your question, @geniemoe1. Moving this thread to Mac subforum.
Reply
Help
Shortcuts
Bold
Ctrl-B or Cmd-B
Italic
Ctrl-I or Cmd-I
Underline
Ctrl-U or Cmd-U
@Mention
@username
Upload image
Maximum file size: 2MB. Allowed image types: .jpg, .png, .gif.
Embed media
Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.
Sign up
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address to receive an e-mail with instructions to reset your password.