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webroot for mac


Webfilter is installed in Safari but not showing up in toolbar. I tried restarting browser and PC. 
OS 10.13.3
 
 
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Best answer by JP_ 25 January 2018, 17:45

@yukii007, I've gone ahead and created a support ticket on your behalf with our Team.
I know how important it is to have those green-checkmarks! :catvery-happy:

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4 replies

Userlevel 7
Hello yukii007, Welcome to the Webroot Community Forum.
 
I don't believe there is an Icon for the Webfilter in Safari. I have never seen it. The only Icon in the Safari Toolbar I see is for Password Manager (Running Webroot Complete). I'm sure if you have Webfilter checked in your Extensions it is protecting you. I'll ping @Ssherjj, she also runs Webroot on her Mac. @TechToc
 


Ok, but when I activate it in safari and do a seach on google I get endless spinning icon next to the search results on the left. see attachment. When I turn it off the spinning icon is gone.   @Ssherjj, . @TechToc


Userlevel 7
Reboot the Mac computer and see if this problem is still there.
 
If the problem is still there you can try a Uninstall / Reinstall of Webroot which solves about 80% of problems.
 
Would you want to try a uninstall/reinstall of Webroot? if so please follow below:
 
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  
Reinstall Webroot
 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:
 
  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/20009i5A795A42A96979B5.png[/img]  
  4. In the first activation window, enter your keycode and click Activate.
If this does not resolve this issue then you can Submit a Support Ticket free of charge and they will look into this for you.
 
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Userlevel 7
@yukii007, I've gone ahead and created a support ticket on your behalf with our Team.
I know how important it is to have those green-checkmarks! :catvery-happy:

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