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Webroot interference with MAC Time Machine

  • 26 April 2021
  • 3 replies
  • 102 views

Since I upgraded my MAC to Big Sur recently, my Time Machine backup stopped working. After a week of diagnostic with Apple tech support, it was determined that Webroot SecureAnywhere was preventing the MAC backups from working.  I uninstalled Webroot, and suddenly, Time Machine started working again. I let it work for a few days. Then, I reinstalled Webroot, and immediately, Time Machine stopped working again.  So my question….  Has this been reported and can Webroot do something about it?

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Best answer by TripleHelix 26 April 2021, 16:50

Hello @Somatophylax 

 

It’s best then to Submit a Support Ticket and they will help you sort it out!

 

Sorry,

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Userlevel 7
Badge +61

Hello @Somatophylax 

 

Can you tell us the version of Webroot you have installed?

 

Here is the latest version   for Catalina and Big Sur Only v9.2.0.95 https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.2.0.95/WSAMAC.dmg

 

Please let us know the outcome!

 

Thanks,

I have v.  9.2.0.95 : 1581    Since I reinstalled it this morning, it’s probably the latest.

Userlevel 7
Badge +61

Hello @Somatophylax 

 

It’s best then to Submit a Support Ticket and they will help you sort it out!

 

Sorry,

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