Solved

Webroot keeps finding the following file (see Description below) and states that it is removed, but it keeps showing up. How can I find the file manually?

  • 12 April 2021
  • 1 reply
  • 70 views

Details:   /private/var/root/Library/Application Support/.InitialProgram.dp/InitialProgram.dp

Threat Name:   Trojan.Generic

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Best answer by TripleHelix 12 April 2021, 15:44

Hello @jnmorrisjr 

 

For things like this it’s best to Submit a Support Ticket and they will sort it out for you!

 

Technical Support

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 

Webroot Staff are working from home because of COVID so please have patience as they will get back to you.

 

Thanks,

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Userlevel 7
Badge +61

Hello @jnmorrisjr 

 

For things like this it’s best to Submit a Support Ticket and they will sort it out for you!

 

Technical Support

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 

Webroot Staff are working from home because of COVID so please have patience as they will get back to you.

 

Thanks,

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