Question

Webroot SecureAnywhere Closes After Entering New Keycode

  • 6 June 2020
  • 1 reply
  • 111 views

The SecureAnywhere on my daughter’s mac had expired and I just  purchased a new subscription covering 5 devices. I entered the new keycode on my pc and when I enter it on the mac the application closes. I suspect she has been infected based on this. Does anyone have any ideas?   


1 reply

Userlevel 7
Badge +58

Hello @boness 

Welcome to the Webroot Community,

Sorry to hear you are having issues with Webroot disappearing when you enter the new keycode on your daughters Mac. I do not believe this is a virus as there has been issues with Webroot running Catalina...if this is the Mac’s Operating System.

But please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

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