Question

webroot won’t open after re download

  • 8 September 2020
  • 5 replies
  • 126 views

Userlevel 1

Webroot won’t open after I tried uninstalling and re downloading it.  The icon shows up but I can’t open it.  Nothing works.  
I sent in a message but I  haven’t heard anything. 
I am on a Mac 


5 replies

Userlevel 7

Hello @lcaloia 

 

What Mac OS are you using? If your using Catalina see here: https://community.webroot.com/webroot-secureanywhere-for-macs-18/webroot-logo-only-on-imac-344892 if some other OS please reply back.

Thanks,

Userlevel 1

That worked but now it is stuck in the authorizing installation.  I put in the password but nothing seems to be happening—the line is blue but isn’t moving.   Help again :)

Userlevel 7

Hi @lcaloia I’m not sure but it would be best to Submit a Support Ticket and they will help you as I’m not a Mac expert.

 

https://www.webroot.com/us/en/support/contact

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.

 

Thanks,

Userlevel 1

I did put in a ticket several days ago but have not heard anything.  

Userlevel 7

I did put in a ticket several days ago but have not heard anything.  


They are very busy so please give it more time!

 

And again!

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.

 

Sorry,

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