I have used your software for years but I have finally given up trying.
Like many others I waited for weeks for your fix re the above and I was pleased to receive your email today confirming the software had finally been fixed. What a let down! No it hasn’t!! Contrary to the advice in the email there was no pop up box. Nothing happened at all. I therefore tried to uninstall the software and reinstall. It would not uninstall due to insufficient security permissions so I rebooted into safe mode and managed to get rid of it.
I then reinstalled a clean copy from your website and yet again no success. It wouldn’t even open yet it gobbled up a massive amount of CPU time with the Macbook getting very hot. Having tried this a couple of times I have given up and moved to one of your competitors. You really need to get your act together.
Please don’t bother sending me a stupid step by step guide to install aimed at a 4 year old. I have used Macs for years and have never seen such a fiasco as this whole move to Catalina.