Question

wsdaemon on mac taking 90% of RAM, causing connectivity issues

  • 29 July 2020
  • 6 replies
  • 1129 views

I've been seeing Webroot's wsdaemon process taking up 90% of my RAM (7.27 of 8GB), after which it starts to cause issues with other applications, e.g. that Chrome will show 'the connection has been reset' for various websites. After I kill wsdaemon in the activity manager, things operate normally. I have had to do this multiple times after doing a clean install of MacOS Catalina. I reinstalled the OS from scratch, i.e. a clean install. I've also kept the OS and Webroot SecureAnywhere up to date. The scan log doesn't show any errors. Any thoughts?  It seems like a memory leak to me.


6 replies

Userlevel 7

Hello @burvil , Welcome to the Webroot Community Forum.

 

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription. When sending in a Support Ticket a Webroot Log will automatically be sent with the Support Ticket for Webroot Support to look over and see what the problem is.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

Thanks.  I did submit a support ticket in parallel to creating this topic; I was just hoping someone on the forum may have seen this behavior while I wait for Webroot Support to get back to me. I’ll also post an update when I get a response back from support.

Userlevel 2
Badge +11

Check if you have Dropbox or Google Drive installed and activated. It will take loooooong time and use much RAM.

Thanks for the reply, @hungpham.  I don’t have Dropbox nor Google Drive installed.  Of course, there are other processes running, like Spotlight and backupd, but nothing else that I can tell in top or Activity Monitor that’s a real issue.  

Rather, I noticed just now that the size of the wsdaemon grows over time.  Initially, it's 97.7 MB (I saw that now after I killed the process in Activity Monitor).  When I killed it just now, it was 3.7GB; I think if I left it, it would kept growing to fill up all available memory (a couple days ago, it was at 7.2GB when I killed it; I have 8GB on my system).

I also just checked off the option ‘Reduce resource use when intensive applications or games are detected’ to see if that helps. 

I haven’t heard back from support yet.  How long does it usually take? I submitted my request online, via https://www.webrootanywhere.com/servicetalk.asp

Userlevel 7

Support usually takes 24 to 48 hours. There might be a slight delay due to COVID 19 since they are working from home. I’ll ping @khumphrey our Community Specialist to see where your Support Ticket is in the queue.

Userlevel 6
Badge +17

Hey @burvil ,

If you have still not heard from support, please send me a private message with the e-mail attached to your webroot account. I can look into your ticket once I have that info.

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