So last night my Mac asks if I want to upgrade to Catalina, sure, why not... Then this morning #Webroot my antivirus software pops up a message 'something is wrong' so I click on OK to dismiss it and it pops back up. Lather rinse repeat ad nauseam.
Try to uninstall it but can't cuz it's running. Can't shut it down because it's broke and there's no user interface to shut it down in. Kill it and it starts right back up. Rename the executable so it can't start back up and kill it. Reboot to clean things up and it restarts. It knows what I renamed it to!
Rename it *again* kill it uninstall it and delete the renamed executable. Reboot. It's not running. Me 1 Webroot 0.
Download the latest version try to install it, install isn't working the way it should. Manually move it to the Applications folder and start it up, nothing happens. But it is running. Dick around with for a while but got other things to do...
Come back to it this afternoon, call #Webroot support, your expected wait time is 25 minutes... 20 minutes later Zack picks up, explain the problem, Mac installed Catalina. At this point patience is inversely proportional to exasperation, am told #Webroot doesn't support Catalina... WHAT?
The premier antivirus software for Macs doesn't run on the latest OS version? They didn't see this coming? They couldn't send an email saying don't upgrade yet? They couldn't put a known issue recording on there support line? They make you wait 20 minutes on hold?
Zack sends me an email saying I have a message waiting and a link to it and supplies username and temporary password. They. Don't. Work. Call Webroot back. Wait another 10 minutes on hold. Spend the next 30 minutes getting this account working. Problem after problem after problem... On their end. Not mine. OMG!
Haven't been real happy with #Webroot for a while, this might be the last straw. When #Webroot expires might not be repurchasing. And might even switch before that since the Mac has no working antivirus at that moment.