I have been trying to decide on a new antivirus product and have heard good things about Webroot throughout my reverse code engineering community. I do application/network security for a living, so I'm no newbie. I've tried installing a trial version of Webroot SecureAnywhere Essentials 2 times now. Both times, IMMEDIATELY after the install is done, my laptop keyboard and any USB keyboard stop working. I can reboot, go into safe mode, etc, but they are still completely disfunctional (even at the windows logon screen.) I am running a COMPLETELY FRESH copy of Windows 7 Home Premium on my brand new Asus Zenbook UX31E. I almost decided to just move on to another virus scanner because I didn't want to mess with the trouble of trying to get it resolved, but I am hoping that you guys may show some type of consolation (discount on my license) for all the problems. I am a computer professional, so I don't need you to baby me along. There is no virus on my computer. It is a completely fresh load of Windows 7. The only way I was able to even fix the problem, was by using a on-screen virtual keyboard to uninstall Webroot. Let me know what questions you need answered to try to assess the problem... it is a weird one (i assume it has something to do with your software managing key loggers.) THanks for your help!
Best answer by JimMView original