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anyone else have a Trojan that has taken hostage your computer that Webroot can't seem to handle?

  • 22 January 2015
  • 1 reply
  • 21 views
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I have a Trojan which I believe is cryptowall 3.0 that the webroot remote support team can't seem to handle. anyone else have files appearing that are named HELP_DECRYPT or stuff like this ?
file:C:WindowssysWOW64configsystemprofileAppDataRoaming62cc37b6.exe
regkey:HKCU@S-1-5-18SOFTWAREMICROSOFTWINDOWSCURRENTVERSIONRUN\62cc37b6
runkey:HKCU@S-1-5-18SOFTWAREMICROSOFTWINDOWSRRENTVERSIONRUN\62cc37b6
I'm pretty sure my webroot protected computer is a goner. to bad I haven't back up for a a couple months. 

1 reply

cohbraz
Rank
Userlevel 7
When you say that the Webroot support can't help, have you tried contacting them here? If not, please go ahead and create a support ticket and let them take a look at it.
 
It's not liek them just to give up on a problem.

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