Best answer by ProTruckDriver
Please submit a Support Ticket or Contact Webroot Support to sort this problem. They will check your keycode to see which version of WSA you are running. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
User Guide to Backup & Sync