Back up Activation

  • 27 October 2016
  • 4 replies

  • New Member
  • 0 replies
I successfully activated the back up to the first computer, but it won't let me activate the 2nd computer.

Best answer by ProTruckDriver 7 November 2018, 17:41

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4 replies

Userlevel 7
Hello Ibrey,


Please submit a Support Ticket or Contact Webroot Support to sort this problem. They will check your keycode to see which version of WSA you are running. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.


User Guide to Backup & Sync


Welcome to the Webroot Community.


Sorry to hear you're having trouble.


If you could, please try the following on your second PC:


Open the Webroot interface and click the gear next to Backup & Sync.




Then click the Sign in as a different user button.




Then enter the email and password that you used to register your account (or sign into Web Console) and click Log in.




This should activate B&S on this PC.


If this doesn't work then please submit a trouble ticket and Webroot will check on this for you. This is a free service with your paid subscription.


Hope this info helps. Please let us know either way.:)


Userlevel 1
Badge +3
Thank you I will do that. I do have a paid subscription and it says this comes with my subscription. So I will put in a request. 


Thanks again.


Userlevel 1
Badge +3
I am trying to back up my computer and such but do not have the "back-up" on my webroot. I do have this as part of my security I paid for so why is it not there?  How do I activate it and/or find it?


Thank you for your help.