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Best Buy Geek Squad

  • 18 January 2022
  • 1 reply
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I can’t login or reset password and have not received an email to reset the password.  Webroot came with a laptop purchased at Best Buy. I tried to renew online and was billed 4 times.  I have spoken with customer service and sales in an attempt to correct the problem.  I purchased a new license from customer service and was sent an email that contained the download information.  I have tried to download; I have tried uninstalling and reinstalling the software. I have tried to logon for customer service only to be repeatedly logged out. I’m more than frustrated.  Prior to all of this I held on line for over 45 minutes for a support tech.  

I’m thinking it’s time to contact the Better Business Bureau.

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Best answer by TripleHelix 19 January 2022, 00:39

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Userlevel 7
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Hello @LRG917 

 

I’m sorry with the issues you are having but one thing when Best Buy Geek Squad installs Webroot onto your system you must contact them not Webroot Support as they get paid to support there installs and renewals.

 

See here: https://www.webroot.com/us/en/home/products/geeksquad-register

 

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Thanks,

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