Question

Can't get anyone from Sales on the phone - this is day 3. Also issues with online response to support ticket.

  • 31 March 2022
  • 4 replies
  • 69 views

Userlevel 1

I need to modify my subscription. I have now left 3 messages with Sales, and no response whatever.

In addition, I raised a support ticket when the last DNS Threat Protection outage occurred, and have had no email response. Now 3 or 4 days.

Phone Tech Support response, however, is fast enough. But I’m concerned about what’s going on at Webroot where reaching sales is such a  problem. 

BTW have also left messages with Billing, and no callback from them either.

 


4 replies

Userlevel 7
Badge +63

Hello @Paul Jay 

 

Here is some info:

Home and home office

Purchases, renewals, and upgrades

Mon - Fri 7 AM to 7 PM (MDT)

wr-customersales@opentext.com

Tel: 1-866-350-6089

 

Business

New customers

Mon - Fri 7 AM to 5:30 PM (MDT)

Tel: 1-800-870-8102

Purchases, renewals, and upgrades

Mon - Fri 7 AM to 5:30 PM (MDT)

wr-enterprise@opentext.com

Tel: 1-800-870-8102

 

HTH,

Userlevel 1

No joy of any kind here. Even pressing the selections for a new customer, I’m told there are “no representatives available...” 

Phone Tech Support has also forwarded an urgent request to sales, to have them call me. And… no response.

BTW: I am an MSP, calling on behalf of a client with 50 subscriptions.

 

 

Userlevel 1

Have now reached a nice fellow at opentext who’s trying to reach someone on my behalf. Here’s Hopin’

Userlevel 7
Badge +21

Let us know if you got your problem resolved :)

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