After password manager extension stopped working on firefox, I switched to chrome. Which was working fine for past few weeks, Since this morning i am unable to login to my password manager, I am getting error msg "Unknown email" when i login to my webroot console there is no 'Password' tab from where i can retreive my passwords. How can i get the file? I am worried about loosing all the logins :(
I am using webroot for 5+ years, Very disappointed right now.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Please submit a Support Ticket or Contact Webroot Support. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
I already submitted the ticket, Hopefully i hear back soon.
A few moments later I was talking to a technician and he was able to help.
Good luck !
Can you tell us how Webroot Support resolved your PWM issue? Is it now working in Firefox or can you access in another browser? Do you have any idea what Support did? Just curious.. :)
For the life of me, I couldn't log on to view my saved passwords and even though I knew my Password to the console, the problem with the " expired Keycode " stopped me cold.
I contacted Webroot via a phone call and they were able to "fix" it so I could at least see my Passwords and log on to various Websites.They confirmed that my Keycode was valid.
Password Manager is still not working but at least I can get to all my saved Passwords.
Thank you for reminding me.. I am sorry, I did remember you saying that you had key code issues prior.
I have been able to access my Online Account Console to get to my Password Management. But I got ahead of myself thinking that Webroot Support miraculously had a fix for PWM in Firefox.as they sometimes do.
I'm happy to hear you have Webroot running with your key code now. It's odd how that Webroot Keycode gets disrupted like that. Cloud issues I guess..
Thank you for letting us know what the problem was....again. 😉
Is this still an ongoing issue? i have not been able to access my passwords since last Friday, i opened 2 tickets and got zero support. At first was getting message that my email was not valid, I added my keycode to the console and now im getting this message when using tool bar in either Chrome or IE
then if i try to log in thru webroot page im getting this ajax error message, same message on my cell phone non wifi so i dont think the issue is my internet connection
My subscription is good thru Feb 2019, How many tickets do I need to open until I actually get support?
We are only Volunteers here on the forum, it's out of our hands and in the hands of the Webroot Employees.
I believe I can speak for all the Volunteers, we are truthfully sorry this is happening to the members. :(
WEBROOT: THE BALL IS IN YOUR COURT!
😞 😞 😞
I am fortunate that I can still sign in to the PWM from the Online Account Console without any issues.
It looks as though the problem with the Password Manager is mutli-faceted and is affecting different users in different ways. Glad I'm not responsible for fixing it. I kinda feel sorry for whomever is. 😠
Thanks to all of you LOYAL VOLUNTEERS who take the brunt of the rudeness dished out by those who are supposed to be in charge of Webroot. My hats off to all of you.
I changed my keycode on my Mobile device from Beta to my 5 year license and I'm getting an error when signing into Password Manager. It could be my gmail account isn't working or it could be the keycode. I'm having issues with my consoles. I can still obtain PWM from my PC devices.
I finally got my Mobile device straightened out and I can now log into the Vault with my Passwords. All I did was use the "Forgot Password" and everything is working as it is suppose to with WSAC.
Android version 126.96.36.19923
It just boggles the mind that a company with such a good AV product cannot create a password program that actually works as advertised. If they cannot or will not suport it then they should stop marketing it and leave password programs to companies who actually know what they are doing. Regardless if I get my passowrds back or not Ill never purchase another Webroot product.
I have tried contacting Webroot Support for this issue but so far have not heard anything. Sent message on 1st October. How long before we should be contacted to at least acknowledge something is being done?