Tried to install Adobe.com Acrobat Reader. Seems Webroot's SecureAnywhere is preventing me from installing this software. How do you temporarily disable Webroot so I can install the software?
Jentrepp
Cannot install Acrobat Reader from adobe.com. Have Webroot Secure Anywhere installed. How to tempo
Userlevel 7
Hi jentrepp
Welcome to the Community Forums.
You should not have to shutdown WSA to install Acrobat Reader so it sounds like you may need some files whitelisted in the Webroot CLoud. I would therefore Open a Support Ticket to notify the Support Team of this and they should be able to determine what is required.
But if yo are dead set on going the disable WSA protection route then just right click on the WSA notification try icon, select 'Shutdown protection' and follow the on screen instruction. Just don't forget to restart WSA when you have completed the install by either rebooting or by doubl clicking the desktop icon.
Regards, Baldrick
Welcome to the Community Forums.
You should not have to shutdown WSA to install Acrobat Reader so it sounds like you may need some files whitelisted in the Webroot CLoud. I would therefore Open a Support Ticket to notify the Support Team of this and they should be able to determine what is required.
But if yo are dead set on going the disable WSA protection route then just right click on the WSA notification try icon, select 'Shutdown protection' and follow the on screen instruction. Just don't forget to restart WSA when you have completed the install by either rebooting or by doubl clicking the desktop icon.
Regards, Baldrick
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